Extension Mobility error "Invalid App user " on CUCM 7.1

[Avijit Chowdhury]

Hi all ,

I am facing problem on extension mobility configuration on CUCM 7.1. After complete all configuration when i go on Service menu button ,  enter user name & password error shows that "Invalid App user ". Can any one give me a idea how it can be resolve ...

[Aman Soi]

Hi Avijit,

Have u checked Enable Allow control of Device from CTI under end users ?

please check the link for EM

http://www.cloudmedy.com/how-to-configure-extension-mobility-for-users/2013/02/

regds,

aman

[Avijit Chowdhury]

Thanks Aman for your quick reply .. yes i eneble allow control device from CTI link.

[Aman Soi]

Hi Avijit,

Are u facing problem for IP Communicator only or for other phones as well?

Can u share the snapshot of exact error message after u press EM service  on phone?

regds,

aman

[Avijit Chowdhury]

Hi Aman ,

we are using cisco 7911 desktop phone , the problem shows both parts.

thanks

Avijit

[islam.kamal]

Hi Avijit

Please find the below:-

1- check on phone service you use HTTP or HTTPS , only support HTTP. As the below bug

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx18810

2-Check for extension mobilty checked on end user.

3-Restart the service of EM:-

Tools > Control Center - Feature             Services

and choose the service in order to restart the

Cisco             Extension Mobility

service.

Thank you

Please rate all useful information

[Aman Soi]

Hi Avijit,

What u can do is try entering the EM Service URL in browser and check whether the page is being displayed or not?

what is CUCM version u are using ?

regds,

aman

[Aman Soi]

Hi Avijit,

I did not see CUCM version in subject.

regds,

aman

[Avijit Chowdhury]

Hi aman ,

this url i use on EM service

http://10.10.100.1:8080/emapp/EMAppServlet?device=#DEVICENAME# , when i put this link on browser nothing display on page. Our CUCM version is 7.1.5

Thanks

Avijit

[Aman Soi]

Hi Avijit,

can u try logging http:\\IP address of server\ccmuser from browser with userid/ password and check what happens ?

regds,

aman

[Avijit Chowdhury]

Hi aman ,

when i put http://10.10.100.1/ccumuser its redirect this page on https://10.10.100.1:8443/ccmuser/showHome.do then i logged in on this page .

Thanks

Avijit

[Aman Soi]

Hi Avijit,

I was just referring the EM response codes which says

3 Invalid App User The appid supplied in the XML is not a valid user. Can u try deleting these user and create  again?

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/7_1_2/em.pdf

regds,

aman

[Avijit Chowdhury]

Hi aman ,

I delete my previous users & create new user but nothing new..

Thanks

Avijit

[Aman Soi]

Hi Avijit,

Just refer this blog where it talks about reseting password of Application user .Try doing it.

http://www.learnios.com/viewtopic.php?f=4&t=30658&sid=32001de051e8a175924b8c035890eb43&start=5

regds,

aman

[Hythim Ali El Hadad]

confirm that you have assigned the user Device Profile to this user

Regards

Haitham