One of my customers is having a strange issue with EM. When anyone tries to use EM, they get an error on the phone saying -Device does not exist. The user has an EM profile, the service is configured and the device they are trying to log into is EM enabled. This was working when the phones were installed. I tried testing this with one of the profiles and an IP communicator that is set up for EM and I got the same error.
Any ideas why? I looked up the error and all I saw was a vague description in the developers guide. This is a 6.1(2) system.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...