Extension Mobility failure after to do redundancy CallManager

[wilsonsant]

Hi Guys,

My Customer have a CCM 5.1.3 working with Redudancy : one CCM Publisher and a one CCM Subscriber and are following problem: When The CallManager Publisher stayed down the user that are logged wiht extension mobility change to CallManager Backup and work normally, but, the user that is logoff don't obtain log in Extension Mobility. Any have Idea as solve this problem?

Thanks,

Wilson Santana

[nigel.levens]

I believe the issue is that the extension state is held in a master database that is held on the publisher. EM enabled on subscribers as a service only allows the facility but the extension state is held in publisher database and then update the subscriber database. Therefore the database is not thier to record the state change

So if you are logged in you can recieve calls if you are not then you cant

I believe this is corrected in UCM7.x onwards