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Extension mobility in CUCM 6.1: the users can log in but not log out

Hi all,

I have configure the extension mobility service on some IP phones 7961 in the call manager 6.1 and the device profiles; but when a user log on to a phone he can no longer log out because when he is logged on and press the key "SERVICE" on the IP phone he can not see the log out option. I even try to configure the extension mobility duration for 8 hours in the "Enterprise parameters" in the call manager but those users remain connected after 8 hours. How can I correct this ?

1 REPLY
Cisco Employee

Re: Extension mobility in CUCM 6.1: the users can log in but not

unsubscriber and subscribe the user device profile to EM, restart the EM service and try again

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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