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New Member

Extension Mobility Not Updating after Successful Login

Got a customer recently upgraded to CUCM 9X. When user logs in with EM profile, the phone shows login successful but the extension never gets updated or the phone never restarts to get the profile. Any ideas why?                  

7 REPLIES

Extension Mobility Not Updating after Successful Login

1. is the phones on the latest firmware for cucm 9.x?

2. restart your extension mobility service and tftp service under servicability on the cucm.

Voice CCIE #37771
New Member

Extension Mobility Not Updating after Successful Login

yes, latest firmware and EM and tftp restarted previously but no luck. opening a ticket to see if this is a bug...thanks.

VIP Purple

Extension Mobility Not Updating after Successful Login

Hi ,

what is the exact CUCM version u are using?

what is the phone model on which you are facing the issue and firmware ?

regds,

aman

New Member

Extension Mobility Not Updating after Successful Login

Looks like they have a DB replication issue between the CUCMs which might be causing this.

VIP Purple

Extension Mobility Not Updating after Successful Login

Hi,

u can check the same by running utils dbreplication runtimestate from CLI .

regds,

aman

New Member

Hi,How did you solve this

Hi,

How did you solve this problem finally, because we just facing to the same issue.

Thanks,

Zsolt

New Member

The issue ended up being a DB

The issue ended up being a DB replication issue with the CUCMs. Although on the surface and in any of the replication status shows it good, TAC found out it wasn't in the backend and had to fix it.

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