I configured EM accordingly but when I access EM service on the IP Phone I get the following error:
-Cannot auth. App user
If I force an error in the PIN (intentionally input an invalid PIN) I get the following error:
I also noticed that if I either check or uncheck the Enable Extension Mobility checkbox on the Device Configuration Page the behavior is still the same which, somehow, leads me to think that the application is not running properly.
I already restarted the CUCM box, the Cisco Tomcat service from CLI to no avail.
I guess this issue relates to the credentials like your username and PIN. Look out for the Upper case and lowercase of your username.
Firstly:If you are logging into the Extension mobility for the first time ensure you key in the default CUCM pin for the end user to log into extension mobility. Check your end user credential policy on CUCM.
As a second option can you delete the Enduser(only if LDAP sync is not active) and recreate it again. If you cannot delete the end user because of LDAP sync then try creating a new end user and then try Extension mobility with that user.I faced a similar problem some time back and i was able to get rid of it by creating a new user and then re configuring the whole stuff again.
Last thing i wanted to check is, have you enabled Extension Mobility on Device configuration page for the Phone. Also ensure the Em service is subscribed for both the Device and Device profile.
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