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New Member

Extension mobility problem


i have installed the CCM 5.1, the problem is once in the while when i reboot the CCM, and i try to logout the phone, the message : "Device EM not Enabled", and i cannot logout the profile neither from the phone nor directly from call manager.

please explain what this message means, and help me if it's possible.

New Member

Re: Extension mobility problem


Can check you only get this error after u reboot the CCM or always get this error?

The Publisher provides the EM service so if you are rebooting that, it is normal that EM would not work till the services are all up and running.



New Member

Re: Extension mobility problem

I had encountered that before. please try this procedure.

1) ssh into the server

2) admin: run sql select name,allowhotelingflag from

device where name =


this command basically query the

extension mobility flag to

see if the device has it enable or not if it has the

result would be "F". it

means this device doesn't have extension mobility

enable. So whenever you try

to logout it said this device doesn't have EM

enable, as the error above.

(SEP0013728D0EF0 is the IP Phone's device name)

3) In order, for us to logout of the phone we need

to set this flag to be True

run sql update device set allowhotelingflag = 't'

where name =


4) after enable this flag to be True, You may try to logout the IP

Phone by using the CCM administration


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