Extension Mobility UK Locale Problem CUCM 10

[r.barber]

Hi,

I was wondering if anyone has experienced issues with locales with Extension Mobility profiles?

I have just upgraded a customer from CUCM 8.0.3 to 10.0.1.10000-24

The lastest UK Locale cm-locale-en_GB-10.0.1.1000-1

All CUCM servers where rebooted starting with the Publisher after the install of the local took place.

All phones ( no extension mobility) hear the UK locale but any phone that has extension mobility profile logged in regardless of model heres the US locale.  All the defaults are set to use UK network and user locales also the users and device profile are set to use the UK locales.  This also worked no issues before the upgrade.

Any ideas?

[Sreekanth Narayanan]

What's the firmware version running on the phones? There are locale installation files for phones as well based on firmware, so if there was a change of firmware, you would have to install the UK locale file for the upgraded firmware of the phones as well.

Odd issues pop up if both CUCM and phone locales are not correctly installed.

[r.barber]

Hi Sreekanth,

See screenshot from the phone.  Seems it's running the correct locale.  This issue happens only to extension mobility profiles but on all model of phones.   I haven't added the combined network locale.  Do you think that could be the reason?

User Locale		English_United_Kingdom
Network Locale		United_Kingdom
Headset Enabled		Yes
User Locale Version		10.0.1.1000-1
Network Locale Version

[vincent.morton]

Did you find a fix for this issue, we've just done an upgrade to CUCM System version: 10.0.1.10000-24 from 7.1.5 and have exactly the same issue. I've even set the locale on the UDP to UK English but the logged in user still gets the prompts in US English. When the user logs out of the phone, any messages are heard in UK english.

Same locale version shows as installed on the phone.

[maugusto.eu · Accepted solution]

Sadly I'm with the same issue... and i find on Bug Search this:

https://tools.cisco.com/bugsearch/bug/CSCuo94742

at this moment, they don't have a 10.0 fixed version