Extension Mobility: unable to enter Credentials in the phone

[david.c.campbell70]

I setup extension mobility in Call manager but I am having a problem with the login.  When i hit the services button i displays extension mobility but there is no place to enter the credintial information.  I am running CUCM 8.6.1.  I have ensured that extension mobility service is running on both publisher and subscriber, I have reset the Call manager service that is said i must when I activated the extension mobility in service paramaters.  I have created the extension mobility phone service using http://<ipaddr>:8080/emapp/E<AppServlet?=#DEVICENAME#, xml service standard IP Phone Service and check enable.  I built the device profile for hte phone.  I have configured the user I have allowed control from CTI made my profile controlled.  I have enabled device mobility selected the primary device.  I have configured the phones to enable extension mobility and subscribed to extension mobility. 

However there is no place to enter the login on the phone.            

[Chris Deren]

The URL is:

http://:8080/emapp/EMAppServlet?device=#DEVICENAME#&EMCC=#EMCC#

HTH,

Chris

[david.c.campbell70]

Thank you I updated the URL and updated the subscription, however i am still getting the same thing.

[Chris Deren · Accepted solution]

Reset the phone, if that does not work delete and add the service.

Chris

[david.c.campbell70]

Thank you that worked.