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Cisco Employee

extension mobility - user not able to log out

Hi ,

We are facing a strange issue where the user is not able to logout once he logs into the extension mobility feature on his phone. The device profile is made, the phone is 7962 and the ccm is 6.1 . Is this some bug or are we missing something here in the troubleshooting for sure ?

Whatever level you reach getting better never stops -- Sachin Tendulkar
5 REPLIES
Cisco Employee

extension mobility - user not able to log out

Is the UDP subscribed to EM??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

extension mobility - user not able to log out

i will confirm this and let every one know. Thanks for the quick reply to you both .

Whatever level you reach getting better never stops -- Sachin Tendulkar
Hall of Fame Super Silver

extension mobility - user not able to log out

Make sure you subscribe to the EM service at the Device Profile level.

HTH,

Chris

extension mobility - user not able to log out

subscribe the logout service on the UDP....

New Member

extension mobility - user not able to log out

Hello guys, i'm having the same problem with my 7962 phones which are running 9-0-2SR2S FW. CUCM is 6.1.2.1000-13

When logged in, i'm not able to retreive my corporate directory and also, my services button does not show the logout function although the UDP is correctly subscribed to the EM service (logout service)

On another phone (7962), the logout service was available but i was not able to logout. The only way to logout the profile was to login that profile on another phone.

For me, the problem is not with the profile as it loads (and works) correctly on a 7961.

Any ideas?

Thanks,

Kurt

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