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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

extension Mobility

Hi All,

I have configured extension mobility, the users can loggin but the logout option doesnot work. Instead when you press the Services Button it will be showing go to this URL to set up speed dail.

Any idea on how to fix this issue.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: extension Mobility

Hi there,

Here is a very similar thread

https://supportforums.cisco.com/message/1181614#1181614

Cheers!

Rob

Super Bronze

Re: extension Mobility

Hi

You've subscribed the phone to the EM service.

When you log in, the phone properties (lines, config, and services) applied to the phone are the ones from the Device Profile you have logged in with. As you haven't subscribed the Device Profile to any services, you get the default prompt you have seen.

So what you need to do is ensure that you subscribe all your Device Profiles to the EM service as well.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
3 REPLIES
Hall of Fame Super Red

Re: extension Mobility

Hi there,

Here is a very similar thread

https://supportforums.cisco.com/message/1181614#1181614

Cheers!

Rob

Super Bronze

Re: extension Mobility

Hi

You've subscribed the phone to the EM service.

When you log in, the phone properties (lines, config, and services) applied to the phone are the ones from the Device Profile you have logged in with. As you haven't subscribed the Device Profile to any services, you get the default prompt you have seen.

So what you need to do is ensure that you subscribe all your Device Profiles to the EM service as well.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: extension Mobility

thanks man, all is fine and working.

your suggestion is the way out.

regards,

dafe oroghi

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