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New Member

Extension Mobility

Hi all,

I have followed the folling steps to get Extension Mobility working but am having issues, when I press the services button I see the new service but when I select it nothing happens, could you look at the steps below to see if I have missed any thing.

Task 1: Verify Extension Mobility Service is Running

Step 1 From the Navigation menu select Cisco Unified CallManager Serviceability
Step 2 Select Tools>Control Center – Feature Services
Step 3 Make sure that the Cisco Extension Mobility service shows status Activated

Task 2:Configure Extension Mobility Service

Step 1 From the Navigation menu select Cisco Unified CallManager Administration
Step 2 Select Device>Device Settings>Phone Services
Step 3 Click Add New
Step 4 In the Service Name field, type Extension Mobility
Step 5 In the Service Description field, type Login and logout service
Step 6 In the Service URL field, Enter the following URL:
Step 7 Click Save

Task 3: Modify Enterprise Parameters to Reflect IP Address of CallManager

Step 1 Select System>Enterprise Parameters
Step 2 Under Phone URL parameters, change all fields from <CityName>CM1:8080 to Change ONLY the host name, not the reset of the field.
Step 3 Click Save
Step 4 Click Ok from the pop-up warning.
Step 5 Click Reset
Step 6 In the pop-up window select Reset
Step 7 Click Close

Task 4: Create Device Profile Default for Each Phone Model that shall Support Cisco Extension Mobility

Step 1 Select Device>Device Settings>Default Device Profile
Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7970 then select SCCP and click next.
Step 3 Under Description, enter a description of this profile.
Step 4 Under Phone Button Template, select Standard 7970 SCCP.
Step 5 Click Save
Step 6 Repeat for each model phone to be configured

Task 5: Create Device User Profile for a User

Step 1 Choose Device>Device Settings>Device Profile and click Add New.
Step 2 From the drop down list, select the phone model to be configured, for example, Cisco 7970
Step 3 Click Next Choose SCCP Click Next
Step 4 Enter a Device Profile Name, for example “Your Name” .
Step 5 From the Phone Button Template field, select Standard 7970 SCCP.
Step 6 Click Save.
Step 7 On the left hand side of the screen, click the link Line [1] – Add a new DN.
Step 8 Choose a valid DN from your NIP, enter that DN in the Directory Number field.
Step 9 Under Route Partition, select your city’s Headquarters Partition.
Step 10 Under Directory Number Settings choose a CSS of appropriate access.
Step 11 Enter any Call Forward and Call Pickup Settings as necessary.
Step 12 In the Display (Internal Caller ID), enter the User’s name that was created in a previous Lab.
Step 13 Click Save.

Step 13.5 From the Related Links: menu, select SCREEN NAME HERE
Step 14 From the Related Links: menu, select Subscribe/Unsubscribe Services.
Step 15 In the Select a Service, select Extension Mobility, then click Next.
Step 16 Click Subscribe.
Step 17 Click Save.
Step 18 Repeat steps 7-13 for any additional lines.

Task 6: Associate User Device Profile to a User

Step 1 From the menu, select User Management>End User.
Step 2 Click Find
Step 3 Select the user from the list that matches the profile that was created.
Step 4 Under Extension Mobility>Available Profiles, select the profile that was created in the previous exercise and move it to the Controlled Profiles selection.
Step 5 Under Default Profile, select the profile.
Step 6 Click Save.

Task 7: Configure and Subscribe Cisco Unified Ip Phones to Service and Enable it.

Step 1 Select Device>Phone from the menu.
Step 2 Select the phone from the list of devices.
Step 3 In the Related Links: field, select Subscribe/Unsubscribe Services and click Go
Step 4 In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility.
Step 5 Click Next
Step 6 Click Subscribe
Step 7 Click Save
Step 8 Close the pop-up window.
Step 9 Under Extension Information , check the Enable Extension Mobility box.
Step 10 Under the Logout Profile field, select – Use Current Device Settings –
Step 11 Click Save.
Step 12 Click Ok from the pop-up warning.
Step 13 Click Reset
Step 14 In the pop-up window select Reset.
Step 15 Click Close.

If I put the services url in my browser I get the following.

Services URL

XML Parsing Error: XML or text declaration not at start of entity
Line Number 12, Column 1:<?xml version ="1.0" encoding="ISO-8859-1"?>

Hope you can help


New Member

Re: Extension Mobility

Sorry, I have fixed it myself


Hall of Fame Super Silver

Re: Extension Mobility

Hello Martynch1,

may I ask you what was the issue?

my guess is:  to flag extension mobility on phone configuration window


I'm in the learning process too.

Best Regards


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