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Extension Monitoring

Hi I am Raul.
I have a problem with the extension monitoring.
I have a UC560 with model phones PA 504G+500S and 501G.
In this situation there are 3 assistants. This assistants have a 504G+500S phone.This assistants with their phones have to monitor the lines of the others users.
The others users have SAP 504G and 501G phones. This users only have 1 directory-number configured in their phones.
My problem is the following.
Firstly I configured my UC560 with blf-speed-dial and the command presence. The configuration was the following:

presence
presence call-list

ephone  10
device-security-mode none
mac-address 0018.B9FF.EC0F
max-calls-per-button 2
username "cristina"
blf-speed-dial 1 380 label "Manager"
blf-speed-dial 2 381 label "User1"
blf-speed-dial 3 382 label "User2"
blf-speed-dial 4 383 label "User3"
blf-speed-dial 5 384 label "User4"
blf-speed-dial 6 385 label "User5"
blf-speed-dial 7 386 label "User6"
blf-speed-dial 8 387 label "User7"
blf-speed-dial 9 388 label "User8"
blf-speed-dial 10 389 label "User9"
blf-speed-dial 11 390 label "User10"
blf-speed-dial 12 380 label "Manager"
blf-speed-dial 13 381 label "User1"
blf-speed-dial 14 382 label "User2"
type 504G addon 1 500S
button  1:12
pin 12345

but with this configuration some buttons of the panel 500S were  blocked (some blf buttons lit on and this user is not busy)so I  decided to change configuration. I don´t know if the buttons were blocked because some different blf-spped-dial pointed  to the same directory-number, for example the blf-speed-dial 1 380 label "Manager" and blf-speed-dial 12 380 label "Manager" / blf-speed-dial 2 381 label "User1" and blf-speed-dial 13 381 label "User1" / blf-speed-dial 3 382 label "User2" and blf-speed-dial 14 382 label "User2". This was configured because the assistants wanted the blf in various buttons.

Anyway I  changed the configuration and I used the watch mode. The configuration is the following:

ephone  10
device-security-mode none
mac-address 0018.B9FF.EC0F
ephone-template 1
max-calls-per-button 2
username "cristina"
speed-dial 4 380 label "Manager"
speed-dial 5 381 label "User1"
speed-dial 6 382 label "User2"
speed-dial 7 383 label "User3"
speed-dial 8 384 label "User4"
speed-dial 9 385 label "User5"
speed-dial 10 386 label "User6"
speed-dial 11 387 label "User7"
speed-dial 12 388 label "User8"
speed-dial 13 390 label "User9"
speed-dial 14 389 label "User10"
speed-dial 15 392 label "User11"
speed-dial 16 397 label "User12"
type 504G addon 1 500S
keep-conference drop-last endcall
button  1:12 5w1 6w2 7w3
button  8w4 9w5 10w6 11w7
button  12w8 13w9 14w11 15w40
button  16w41 17w42 18w43 19w13
pin 12345

but with this configuration I can see if a user is busy but I can not see when this user is receiving a incoming call and therefore I can not pick up it.

I am  confused about monitor mode, watch mode and presence service.

I thought that in wacth mode I could see the incoming calls to others users and I could pick up them but I can not do it

Could  someone tell me how I can monitor the lines (see if they are busy or  not) and also see if they are receiving incoming calls or not to pick  up the call.

Please, Could you send me some example configuration about this?.

Another thing, If I configure "service dss" under telephony-service, transfer is done  simply pressing the line button, no need to press transfer before but this transfer is full-consult or it is blind?.

Thank you.

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