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Community Member

Extension not assigned to a device, but call fwd?

How Can I create/modify an extension, but not associate it with a device and have it fwd all calls to another extension.

I need this for people going on leave or just old numbers departments do ever want to get rid of.

Thanks,

Randall

6 REPLIES
VIP Purple

Re: Extension not assigned to a device, but call fwd?

Randall,

One option is to assign the DN to a CTI route point.

Hope this helps.

Brandon

Community Member

Re: Extension not assigned to a device, but call fwd?

Thanks brandon,

How do i do that?

RC

VIP Purple

Re: Extension not assigned to a device, but call fwd?

In CCM admin, go to Device > CTI Route Point. Add a new CTI route point and add a new DN to the route point.

Brandon

Community Member

Re: Extension not assigned to a device, but call fwd?

Sweet that was it!

Thanks,

Randall

Cisco Employee

Re: Extension not assigned to a device, but call fwd?

create a CTI route point and assign the DN to it

or create a translation pattern and modify the called number

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Extension not assigned to a device, but call fwd?

Thanks that was it!

Randall

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