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Community Member

extension problem

Hi,

I have several extensions registered with a CME Version 4.0(0) and one of this extensions simply stopped.

Above a secction of the sh ephone-dn summary command, the status is down couse i asked the user to disconect the network and power (poe switch) but it still like this for 3 days. I've tried to reset/restart the ephone and it doesnt worked. I even cant delete the ephone/ephone-dn couse cme says that there is one active call.

The workaround that i used was give to the user a new exetension number.

50/0/79 1 DOWN NONE None - S_WAIT_RELEASE EFXS_W_SETUP_ACK_ONHOOK

Any suggestions on how to make the original extension work again?

tx

Rafaelgc

1 REPLY
Community Member

Re: extension problem

What version of IOS ?

you really should go to 12.4.15T3, hanging ephones has been a prolem in earlier releases.

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