We've the subject mentioned request, for example.., helpdesk ext. number 30000 , so if u forward any call or direct call to this extension number 30000, it will said, "thank you for calling it helpdesk, your calls will be recorded for improvement/training purposes" . Then all the calls conversation will be recorded somewhere. We will able to retrieve/listen the conversation later.
PS; For the first part of your question you will probably need to set up a Call Handler in Unity on ext.30000 to play the "thank you for calling it helpdesk, your calls will be recorded for improvement/training purposes" message and then route the call accordingly.
My recommendation is Cistera. Telrex records all phone conversation. I cannot record only certain extensions. This was a problem that I ran into during a Call Center implementation. The users had a personal extension and a agent extension. They only wanted to record the agent extension and not the personal extension. Telrex at the time couldn't do this. Cistera can very easily.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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