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New Member

external calls disconnect

CM 6.1

Phone 7937

I have installed a 7937 and internal calls in and out work fine

external incoming calls works fine

but external outgoing calls will ring but disconnect as soon as the user connects - have checked the config but cannot understand why this happens?

any ideas?

thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: external calls disconnect

what codec are you using for the outgoing calls and are you using MGCP or H323?

sounds like a codec issue

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
New Member

Re: external calls disconnect

You'll need to give me the config of the PSTN gateway. Is this FXO, PRI or T1?

Cisco Employee

Re: external calls disconnect

what codec are you using for the outgoing calls and are you using MGCP or H323?

sounds like a codec issue

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: external calls disconnect

This was a routing issue and working fine now -thanks for the reply

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