Solved: External calls to voicemail not working / WMI not working - Page 2

Michael Durham · ‎10-18-2013

I hae an AIM-CUE module installed into my 2851 router and when an on network call gets forwarded to voicemain, it works fine. IE: a call from extension 1001 to 1000 that does not get answered then gets forwarded to voicemail; this works.

However, if a call comes in on the SIP line (off netowrk) the call does get to the correct extension via a translation rule but if that call is now answered it does NOT get to voicemail.

Also, in neither case does the message indicator light become light. I can manually dial the WMI and via 80001000 and it comes on and 80011000 and it goes off.

Attached are my configs for the route and the CUE. I also ran a debug ccsip messages and debug ephone state, the results are also attached.

Any ideas why I am having these problems?

Michael Durham · ‎10-23-2013

I compared my CUE config with a known working one and added the following information:

ccn subsystem sip

gateway address "10.110.0.1"

mwi envelope-info

dtmf-relay sip-notify

mwi sip unsolicited

transfer-mode semi-attended

end subsystem

MWI does not work at all, internal or external calls, If you dial 80001000 the MWI light does come on and if you dial 80011000 it goes off.

I can ping my entire network from the CUE prompt but I cannot ping an off-net ip address like 4.2.2.2

'show sip-ua status

SIP User Agent Status

SIP User Agent for UDP : ENABLED

SIP User Agent for TCP : ENABLED

SIP User Agent for TLS over TCP : ENABLED

SIP User Agent bind status(signaling): DISABLED

SIP User Agent bind status(media): DISABLED

SIP early-media for 180 responses with SDP: ENABLED

SIP max-forwards : 70

SIP DNS SRV version: 2 (rfc 2782)

NAT Settings for the SIP-UA

Role in SDP: NONE

Check media source packets: DISABLED

Maximum duration for a telephone-event in NOTIFYs: 2000 ms

SIP support for ISDN SUSPEND/RESUME: ENABLED

Redirection (3xx) message handling: ENABLED

Reason Header will override Response/Request Codes: DISABLED

Out-of-dialog Refer: DISABLED

Presence support is DISABLED

protocol mode is ipv4

SDP application configuration:

Version line (v=) required

Owner line (o=) required

Timespec line (t=) required

Media supported: audio video image

Network types supported: IN

Address types supported: IP4 IP6

Transport types supported: RTP/AVP udptl

show ccn application

Name: ciscomwiapplication

Description: ciscomwiapplication

Application type: aa

Script: setmwi.aef

ID number: 0

Enabled: yes

Maximum number of sessions: 6

CallControlGroupID: 0

strMWI_OFF_DN: 8001

strMWI_ON_DN: 8000

Name: msgnotification

Description: msgnotification

Application type: aa

Script: msgnotify.aef

ID number: 1

Enabled: yes

Maximum number of sessions: 6

DelayBeforeSendDTMF: 1

logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp

Name: voicemail

Description: voicemail

Application type: aa

Script: voicebrowser.aef

ID number: 2

Enabled: yes

Maximum number of sessions: 6

logoutUri: http://localhost/voicemail/vxmlscripts/mbxLogout.jsp

uri: http://localhost/voicemail/vxmlscripts/login.vxml

Name: autoattendant

Description: autoattendant

Application type: aa

Script: aa.aef

ID number: 3

Enabled: yes

Maximum number of sessions: 6

allowExternalTransfers: false

busClosedPrompt: AABusinessClosed.wav

businessSchedule: systemschedule

busOpenPrompt: AABusinessOpen.wav

dialByExtnAnytime: false

dialByExtnAnytimeInputLength: 4

dialByFirstName: false

disconnectAfterMenu: false

holidayPrompt: AAHolidayPrompt.wav

MaxRetry: 3

operExtn: 0

welcomePrompt: AAWelcome.wav

Name: promptmgmt

Description: promptmgmt

Application type: aa

Script: promptmgmt.aef

ID number: 4

Enabled: yes

Maximum number of sessions: 1

show trace buffer long

Press to exit...

5625 10/23 12:15:24.653 ACCN STGN 0 Task: 33000000004GetListMember: output string:unsolicited

5625 10/23 12:15:24.655 ACCN STGN 0 Task: 33000000004GetListMember: Position variable is beyond the string list: number of tokens in the list:1

5625 10/23 12:15:24.658 ACCN SIPL 0 SubscriptionLineImpl: Unsolicited Notify Message being sent:NOTIFY sip:1000@10.110.0.1:5060;transport=udp SIP/2.0

Max-Forwards: 70

To: <1000>

From: <1000>;tag=ds4863474b

Call-ID: 766c5b13-1101@sip:1000@10.110.0.2:5060

CSeq: 1 NOTIFY

Content-Length: 111

Contact: <1000>

Content-Type: application/simple-message-summary

Event: message-summary

Messages-Waiting: yes

Message-Account: sip:1000@10.110.0.2

Voice-Message: 1/0 (0/0)

Fax-Message: 0/0 (0/0)

5759 10/23 12:15:24.673 ACCN SIPL 0 UnSolicitedNotificationCallback: Received failed final Response:SIP/2.0 481 Call Leg/Transaction Does Not Exist

Via: SIP/2.0/UDP 10.110.0.2:5060;branch=z9hG4bKJpf9dJnwt2q7L19uNbTyhw~~2

To: <1000>;tag=FE664-1277

From: <1000>;tag=ds4863474b

Call-ID: 766c5b13-1101@sip:1000@10.110.0.2:5060

CSeq: 1 NOTIFY

Content-Length: 0

Date: Wed, 23 Oct 2013 16:15:24 GMT

5625 10/23 12:15:24.673 ACCN SIPL 0 SubscriptionLineImpl: Unsolicited Notify Message sent, result:false

5625 10/23 12:15:34.674 ACCN SIPL 0 SubscriptionLineImpl: Unsolicited Notify Message sent, result:false

I am confised as to which interface.ip address I should use for following command:

sip

bind control source-interface (SIP interface)

bind media source-interface (SIP interface)

Michael Durham · ‎10-23-2013

Is there anythingelse you need from me?

Erick Bergquist · ‎10-23-2013

Do you have a firewall in front of CME doing NAT?

In the SIP debugs above, it looks like IP address 185.35.78.39 is being used for SIP on the outside. Is that nat'd to a intrernal IP address? I see a interface with ip address dhcp in the provided config, but it is shutdown unless that was a typo.

Do a 'show ip int brief | exc unass' on the CME and see if that 185.x.x.x address is on one of your interfaces or try the MWI server command I mentioned earlier on the CME/router.

sip-ua

mwi-server 10.110.0.1 unsolicited

Maybe reach out to Cisco TAC or your consulting/partner/etc for further help since the info provided above should get you going on right path.

Michael Durham · ‎10-23-2013

Yes my SIP provider's IP address is 185.35.78.39. My cell phone is providieng my Interent access and does the NATing. I used to have HughesNet which is the interface you now see shut down.

I do not have any Cisco support other than these forums. Here is the result fro the show ip int brief | exc unass command:

Interface IP-Address OK? Method Status Protocol

Service-Engine0/1 10.110.0.1 YES unset up up

GigabitEthernet0/1.30 192.168.30.1 YES NVRAM up up

GigabitEthernet0/1.69 192.168.69.1 YES NVRAM up up

GigabitEthernet0/1.110 10.110.0.1 YES NVRAM up up

GigabitEthernet0/1.125 192.168.125.1 YES NVRAM up up

GigabitEthernet0/1.200 192.168.200.1 YES NVRAM up up

Loopback1 192.168.100.101 YES NVRAM up up

NVI0 192.168.100.101 YES unset up up

I did try the sip-ua command suggested to no avail. I am so stuck! I even tried to wipe the CUE-AIM card's config and start from scratch, still not working.

amansin74 · ‎10-23-2013

Hi Michael,

Below config is wrong in CUE

ccn subsystem sip

mwi sip unsolicited

end subsystem

Below config will work:

ccn subsystem sip

gateway address "10.110.0.1"

mwi envelope-info

dtmf-relay sip-notify

mwi sip unsolicited

transfer-mode semi-attended

end subsystem

Now , since MWI is unsolicited, you MWI ON and OFF numbers are redundant . you can remove those configurations without risk.

10.110.0.2 is your CUE.

so add following commands :

sip-ua

mwi server 10.110.0.2 port 5060 expires 3600 transport udp unsolicited

telephony-service

mwi relay

ephone-dn-template 1

mwi sip

add this template to all the ephone-dns where you need MWI . These will be button 1 of ephones.

this way MWI will start working.

Still if you have problem with external calls try following

Make voicemail dial-peer exact.

destination-pattern 5000

voice-translation rule 50

rule 1 /.*\(....\)/ /\1/

voice-translation profile CUEVM

translate redirect-called 50

dial-peer voice 5000 voip

description Dial-peer to the Voicemail System"

destination-pattern 5000

translation-profile outgoing CUEVM

session protocol sipv2

session target ipv4:10.110.0.2

dtmf-relay sip-notify

codec g711ulaw

no vad

Let me know the results.

Regards,

Aman

“If you have knowledge, let others light their candles in it.”

Erick Bergquist · ‎10-23-2013

Ok, on your Cell phone that is doing the NAT...

What IP on the CME is 185.35.78.39 or 70.209.2.95 NAT'd to?

What I'm trying to figure out is what interface on the CME is the SIP traffc going to from your provider, this way we chose the right interface to bind SIP to so the outside calls don't break.

Does the NAT do SIP inspection of any sort?

What type of cell phone has NAT you can configure?

Ayodeji Okanlawon · ‎10-24-2013

Michael,

From the logs,

5759 10/23 12:15:24.673 ACCN SIPL 0 UnSolicitedNotificationCallback: Received failed final Response:SIP/2.0 481 Call Leg/Transaction Does Not Exist

Via: SIP/2.0/UDP 10.110.0.2:5060;branch=z9hG4bKJpf9dJnwt2q7L19uNbTyhw~~2

To: <1000>;tag=FE664-1277

From: <1000>;tag=ds4863474b

Call-ID: 766c5b13-1101@sip:1000@10.110.0.2:5060

CSeq: 1 NOTIFY

Content-Length: 0

Date: Wed, 23 Oct 2013 16:15:24 GMT

We can see that your CUE is attempting to use unsolicited notifcation but its not getting any response back from the ccme because your CCME is not configured correctly..

Please add this config..

sip-ua

mwi-server ipv4:10.110.0.2 transport udp port 5060 unsolicited

ephone-dn xx (xx=your any ephone-dn on your ccme you want mwi for)

mwi sip

or you can use ephone-dn template as suggested by Aman above

ephone-dn-template 1

mwi sip

You need to assign this to your ephone-dns..

Please test again...if it doesnt work please post the following outputs

from CCME

1. debug ccsip messages

from your cue

1.

show software licenses

2. collect the traces as I suggested earlier and send over

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Michael Durham · ‎10-24-2013

amansin74, YOU ROCK!!!!!

I did the following and the MWI now works. I had already solved the external calls issue from above.

I had already set the config for ccn mwi subsystem before, just did not update attached files. I also had sip-ua mwi server 10.110.0.2 port 5060 expires 3600 transport udp unsolicited but it was on port 5070 so I changed that.

Then I removed the ephone 19 & 20 since its not needed.

Finally, I added telephony-service mwi relay and it now works.

Thank you so much!!!

I want to learn more about CUE but that wil be at a later time and date.

amansin74 · ‎10-24-2013

Hi Micheal,

Kindly rate all useful posts.

“If you have knowledge, let others light their candles in it.”