external moh for CUCM

[vatter]

I am looking for a product can support external MOH for our CUCM 8.5.  I am currently running CUCM on VMware so moh-usb-audio is not an option for me.  it seems only option i have is use Fixed Moh Audio Source with moh-usb-audio.  Is there any other options do i have here.  Anybody know or used different solution?  My company have X,Y,Z brand and would like to use some kind of external MOH server and use different MOH for X,Y,Z brands.

[Jaime Valencia]

This would be your option

Appendix B: Integrating Cisco Unified  Communications Manager and Cisco Unified SRST to Use Cisco Unified SRST  as a Multicast MOH Resource

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/srst_appendix_b.html

Integrating Cisco CallManager and Cisco SRST to  Use Cisco SRST As a Multicast MOH Resource

http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps5207/products_feature_guide09186a00802d1c31.html

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Tommer Catlin]

Hey Java -

Im assuming you can simply add in the moh file in the config for other recordings then for this correct?  And on the device , simply select which file1.wav or file2.wav to play at the router.

call-manager-fallback

max-conferences 8 gain -6

transfer-system full-consult

timeouts interdigit 4

ip source-address x.x.x.x port 2000

max-ephones 240

max-dn 480

system message primary WAN Down - SRST

dialplan-pattern 1 555.... extension-length 4 no-reg

voicemail 5551212

call-forward busy 5551212

call-forward noan 5551212 timeout 12

moh file1.wav

moh  file2.wav

multicast moh 239.1.1.1 port 16384 route x.x.x.x.8 5.5.5.5

date-format dd-mm-yy

[Jaime Valencia · Accepted solution]

Actually since he's looking for external MOH sources he would need to combine the above with the external moh source config:

Configuring Music on Hold from a Live Feed

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010511

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[vatter]

i just read docs you've provided and I have to configure it and see but i think it is going to work.

Thanks everyone for your help.

[joshua.gertig]

Hi Vatter, we are looking to do the same thing with Muzak live feed to CUCM 8.5 VM. Just curious, were you able to get this working?

[vatter]

I was really close to configure this but my management drop the ball.  I have to refresh my memory but per Cisco documentation, you can certainly configure this using FXO or T1(E&M) card.  Per people who implemented this suggested to use T1 card option.