Just wondering if anyone has seen external scam calls (Airmiles, banks, cruises, etc) showing up as a call coming from an individual inside the company? I'm not sure if I understand how this could be possible unless a scam call reaches an internal number that is being call forwarded to another random internal number. That being said, the scam call should show up as the same internal employee every time in this instance.
Thanks Jose, but we're not having a problem with offnet calls being transfered to an offnet. It appears it's an offnet call coming to an onnet phone but the call display has the caller id of an onnet phone. For example:
- Offnet: cruise ad agency
- Onnet: employee kris
- Onnet: employee joe
Call comes in to kris' phone and caller ID displays "joe".
Kris picks up phone, but it is the cruise ad agency on the line.
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