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Community Member

FAC not showing in Conference calls

Hi,

I am using CM5.1.3. FAC codes are not shown in Conference calls other than the first one in CDR. Any way by which these calls can be billed to the conference initiator.

Thanks in advance.

4 REPLIES
Cisco Employee

Re: FAC not showing in Conference calls

ad-hoc? meet-me?

What is the process you use for the conference?

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: FAC not showing in Conference calls

Ad-hoc.

User A dials User B

User A dials User C and does a conference.

User A dials User D and includes in conference.

fac is used for every call made in the conference.

Ideally it should show all the calls with the code used by User A but nothing is reflected in CDR.

Cisco Employee

Re: FAC not showing in Conference calls

OK, so if i understand correctly you only see FAC for A call B. right?

You should see it for the direct call from A to C, but not when C joins the conference as that is other call leg in which FAC has nothing to do.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: FAC not showing in Conference calls

It doesn't shows. Thats where the confusion is :)

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