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Community Member

FAC with Call forwarding

Hi all,

My case is

1.Users frequently forward their calls to any allowed route pattern in their partition.

2.Users want to restrict any1 to call those route patterns in their absence too

i created FAC enabled route patterns for restriction in another partition, now condition is satisfied

but when users try to enable call forwarding they get reorder tone(fast busy tone)

Any clues!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: FAC with Call forwarding

Hi Sohail,

This is working as designed :)

(Forced Auth Codes) in CUCM, these cannot be entered into the Call Forward All string :(

Calls that are forwarded to a FAC- or CMC-enabled route pattern fail because no user is present to enter the code. This limitation applies to call forwarding that is configured in Cisco CallManager Administration or the Cisco CallManager User Options Pages. You can configure call forwarding, but all calls that are forwarded to a FAC- or CMC-enabled route pattern results in reorder. When a user presses the CFwdALL softkey and enters a number that has FAC or CMC enabled on the route pattern, the user receives reorder, and call forwarding fails.

You cannot prevent the configuration of call forwarding to a FAC- or CMC-enabled route pattern; forwarded calls that use these route patterns drop because no code is entered. To minimize call-processing interruptions, test the number before you configure call forwarding. To do this, dial the intended forwarding number; if you are prompted for a code, do not configure call forwarding for that number. Advise users of this practice to reduce the number of complaints that result from forwarded calls that do not reach the intended destination.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsfaccmc.html#wp1046253

Hope this helps!

Rob

4 REPLIES
Community Member

Re: FAC with Call forwarding

Hi all,

wanted to add 1 more thing,,Is it possible to allow user to enable & disable FAC by himself, i know its smthing out of scope but may be there is some solution...

VIP Super Bronze

Re: FAC with Call forwarding

FAC is attached to the route pattern(s) and cannot be enabled/disabled by the user.

You can create a separate route partition, route patterns, and calling search space for call forwarding. The route patterns on this separate CSS would not have FAC enabled.

The directory number configuration page has an option "Calling Search Space Activation Policy" that you can use to select this different CSS for call forwarding.

Hall of Fame Super Red

Re: FAC with Call forwarding

Hi Sohail,

This is working as designed :)

(Forced Auth Codes) in CUCM, these cannot be entered into the Call Forward All string :(

Calls that are forwarded to a FAC- or CMC-enabled route pattern fail because no user is present to enter the code. This limitation applies to call forwarding that is configured in Cisco CallManager Administration or the Cisco CallManager User Options Pages. You can configure call forwarding, but all calls that are forwarded to a FAC- or CMC-enabled route pattern results in reorder. When a user presses the CFwdALL softkey and enters a number that has FAC or CMC enabled on the route pattern, the user receives reorder, and call forwarding fails.

You cannot prevent the configuration of call forwarding to a FAC- or CMC-enabled route pattern; forwarded calls that use these route patterns drop because no code is entered. To minimize call-processing interruptions, test the number before you configure call forwarding. To do this, dial the intended forwarding number; if you are prompted for a code, do not configure call forwarding for that number. Advise users of this practice to reduce the number of complaints that result from forwarded calls that do not reach the intended destination.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsfaccmc.html#wp1046253

Hope this helps!

Rob

Community Member

Re: FAC with Call forwarding

Thx both rob & j.schulenberg for your valuable notes. Lets take FAC/CMC further

According to j.schulenberg applying separate CSS for CFA is excellent, But if sm1 will able to CFA to intl'no. without my consent then it means he is indirectly enabling intl' dialout (inside facilitator).

This is my prime objective for providing dial-out protection yet by enabling it.

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