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New Member

Factory reset a phone remotely?

Is it possible to factory reset a phone remotely - via XML / or another utility?

5 REPLIES

Re: Factory reset a phone remotely?

One option is to use the Phone Remote tool which can be found here:

http://www.voipintegration.com/software.html

This will allow you to take control of a phone and enter the key sequence required to do a factory reset as detailed in this link:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

Hope this helps. If so, please rate the post.

Brandon

New Member

Re: Factory reset a phone remotely?

How does that work? Does it need to be installed on the CCM server or can I run it on my desktop? I can not find any documentation.

Re: Factory reset a phone remotely?

You can run it from your desktop.

Brandon

Hall of Fame Super Gold

Re: Factory reset a phone remotely?

Hi Brandon,

Would remote control work for a reset sequence? It is done a boot time before network connectivity is established, so I doubt it would work. But, I haven't tried myself.

Re: Factory reset a phone remotely?

It would not work for the reset sequence done at boot, but it would work to use Erase Configuration in the Settings menu.

Brandon

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