12-11-2007 07:44 AM - edited 03-15-2019 07:43 AM
Is it possible to factory reset a phone remotely - via XML / or another utility?
12-11-2007 08:30 AM
One option is to use the Phone Remote tool which can be found here:
http://www.voipintegration.com/software.html
This will allow you to take control of a phone and enter the key sequence required to do a factory reset as detailed in this link:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml
Hope this helps. If so, please rate the post.
Brandon
12-12-2007 01:58 PM
How does that work? Does it need to be installed on the CCM server or can I run it on my desktop? I can not find any documentation.
12-13-2007 05:55 AM
You can run it from your desktop.
12-13-2007 05:59 AM
Hi Brandon,
Would remote control work for a reset sequence? It is done a boot time before network connectivity is established, so I doubt it would work. But, I haven't tried myself.
12-13-2007 06:02 AM
It would not work for the reset sequence done at boot, but it would work to use Erase Configuration in the Settings menu.
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