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New Member

Failed Create CTI Port IVR 7

Hi All,

I have a two cluster, called old and new cluster, i want to migrate IVR 7 from old cluster ( Call Manager 6 ) to new cluster ( call manager 8 ), I was changed the Selected IP AXL Service Providers and CTI Managers on Cisco Unified CM Configuration, Succeed with new IP Call manager, user name, user prifix and password.

When I want to add a new cisco Unified CM Telephony Call Control Group, i got failed message " Failed to created CTI Port and Lines on Cisco Unified CM"

Any help would be much appreciated.

Thanks,

9 REPLIES

Failed Create CTI Port IVR 7

Hi.

Can you check if there are directory number on CUCM overlapping with CTI ports requested range?

Let me know

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Failed Create CTI Port IVR 7

thank you for your response,

Yes sure, There are no conflic or overlapping number, do you have any idea Carlo?

Failed Create CTI Port IVR 7

Hi

Try to reset the password on Telephony Provider Configuration and also rewrite the same password on application user on CUCM.

Also try to use a simple password.

HTH

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"

Failed Create CTI Port IVR 7

Also verify the JTAPI user credentials.

HTH

Regards,

Yosh

HTH Regards, Yosh
VIP Purple

Failed Create CTI Port IVR 7

Hi,

check for any unassigned DNs in Call manager.

regds,

aman

New Member

Re: Failed Create CTI Port IVR 7

I was done thats step, i changed user and password and reset CCX Engine, but still failed when add a new cisco Unified CM Telephony Call Control Group.

do you have any suggestion Carlo?

Thanks

Best Regards,

Gilang

Re: Failed Create CTI Port IVR 7

Hi Gilang.

I can suggest you to install RTMT plugin (available on UCCX) and give a look to UCCX Logs.

If you can, please upload here so that we can analyze them

Let me know

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"

Failed Create CTI Port IVR 7

OOPPSS...

I read better your first post.

Unfortunately IVR 7 is not compatible with CUCM 8

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Sorry

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Failed Create CTI Port IVR 7

Carlo Thanks a lot for your attention and your kindness

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