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Failed to generate CDR / CAR


I have a little problem with the CDR, today i want to CDR since 1/feb/2012 to 28/feb/2012 however the server displays the following msg:

30024: Data is available only from Feb 21 2012, do u want to generate the report?

I already have realised these steps:

  • System> Service Parameters> Cisco CallManager      service
    • CDR Enabled Flag
    • CDR Log Calls with zero duration flag
    • Call Diagnostics Enabled
  • System-->Enterprise Parameters-->CDR Parameters
    • CDR File Time Interval: 1
    • Cluster ID: StandAloneCluster
  • Tools -> Feature Services
    • Cisco SOAP - CDRonDemand Service (This should be       running on the First Node only)
    • Cisco CAR Web Service (Again, First Node only)
  • Tools -> Network services
    • Cisco CDR Repository Manager (this one should be       running on the First Node only)
    • Cisco CDR Agent (these should be running on all the       call processing nodes)
    • Cisco CAR Scheduler (this should be running on the       First Node only)
  • If all the above services are running okay, then, as a      first step, can you please try this:-
    • Disable the "CDR Enabled Flag" parameter in       all the servers in your cluster.
    • Restart the "Cisco CDR Agent" service in all       the servers in your cluster.
    • Restart the "Cisco CDR Repository Manager"       service in the publisher server.
    • Restart the "Cisco Database Layer Monitor"       service in all the servers in your cluster.
    • Enable again the "CDR Enabled Flag"       parameter in all the servers in your cluster.

however the problem still present... some idea???????????

Thanks in advanced,

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