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Failed to initiate backup. Unable to access SFTP server. Please verify SFTP permissions

Dears,

I am facing the below error while taking a backup from CUCM cluster

Failed to initiate backup. Unable to access SFTP server. Please verify SFTP permissions

Also, I got the below JAVA error, and I don't if it is related to the same issue or not.

Any help ?

Regards,

Command Line Interface is starting up, please wait ...

java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Read-only file system)

        at java.io.RandomAccessFile.open(Native Method)

        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)

        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)

        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)

        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)

        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)

        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)

        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)

        at sdMain.main(sdMain.java:634)

java.lang.NullPointerException

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)

        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)

        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)

        at org.apache.log4j.Category.callAppenders(Category.java:187)

        at org.apache.log4j.Category.forcedLog(Category.java:372)

        at org.apache.log4j.Category.info(Category.java:674)

        at sdMain.main(sdMain.java:648)

log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

   Welcome to the Platform Command Line Interface

    WARNING:

        The /common file system is mounted read only.

Everyone's tags (6)
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

I am experiencing this exact

I am experiencing this exact same issue. Did you resolve it somehow?

3 REPLIES
New Member

I am experiencing this exact

I am experiencing this exact same issue. Did you resolve it somehow?

Cisco Employee

The errors point to a read

The errors point to a read only file system, try running a repair with the recovery cd ( you can download the specific recovery iso for your cucm from cisco.co, burn it on a disk and boot from the disk ) and it should fix the issue.

HTH

Manish

New Member

Re: The errors point to a read

im suffering from the same issue , but im wondering what are the steps to repair using recovery because im using cucm on a VM , how do i do the recovery repair after i boot up from it? do i simply choose some option?

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