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New Member

Failed Upgrade UCM 7.1.3 to 8.5.1

       Unity connection worked fine but for some odd reason UCM isn't working. It fails after about 1 hour or so.

Attached is the log file. Thanks,

J

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11 REPLIES
Cisco Employee

Failed Upgrade UCM 7.1.3 to 8.5.1

HI,

How much RAM memory you have on the server? For 8.5 versions, 4 GB is strongly recommended.

From the log file I see this:

E5606  @ 2.13GHz, 3072 MB Memory:

Regards,

Tere.

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Strongly recommended but not a min requirement. We do have 3GB but I doubt this is the issue. I will upgrade to 4 on monday and try again.

Thx

Julien

-


sent from my BlackBerry----

VIP Super Bronze

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

You might want to try a new media.

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New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

This media was given to me by cisco. They are looking through the upgrade logs also. Just hopping somebody had this issue also

Julien

-


sent from my BlackBerry----

VIP Super Bronze

Failed Upgrade UCM 7.1.3 to 8.5.1

I have had a media sent directly from cisco, it wont even pass media check test let alone install..I have had a media passed media test and failed after 1hr of install. It may not be a media issue but if you have a different one you may want to try it

Please rate useful posts

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Cisco Employee

Failed Upgrade UCM 7.1.3 to 8.5.1

if possible can you go to RTMT and get the install log, not the date log that you have attached, there should be a file install.log, also can you provide the following.

also from the ssh can you get me

file get inactivelog /cm/trace/dbl/sdi/installdb_l2*
file get activelog /cm/trace/dbl/sdi/installdb_l2*

New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Here is the install log you requested.

Unfortunately the commands you posted below don’t work in the CLI.

Julien Franche

Systems Administrator

T 613-786-0124

gowlings.com <>

New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Sorry, I just sent you the xml file. Here are the actual logs.

Julien Franche

Systems Administrator

T 613-786-0124

gowlings.com <>

Cisco Employee

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Sorry for the late reply Julien.

This is what i see in the logs

Name of the file

 

It should only be UCSInstall_UCOS_8.5.1.13041-1.sgn.iso, kindly rename the file, this is causing dependencies errors when extracting and installing rpm files

Snippet below

06/04/2012 03:21:39 install_rpm.sh|netdump-server rpm failed to install: trying nodeps(rc=1)|<:INFO>

06/04/2012 03:21:39 install_rpm.sh|Installing netdump-server-0.7.16-15.i386.rpm with --nodeps|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/netdump-server-0.7.16-15.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) error: Failed dependencies:|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE)     /usr/sbin/sshd is needed by netdump-server-0.7.16-15.i386|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/netdump-server-0.7.16-15.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|[212/213]: dhcp-3.0.1-68.el4.i386.rpm|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/dhcp-3.0.1-68.el4.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:39 install_rpm.sh|[213/213]: sysstat-5.0.5-25.el4.i386.rpm|<:DEBUG>

06/04/2012 03:21:40 install_rpm.sh|(CAPTURE) warning: /common/rpm-archive/8.5.1.13041-1/RPMS/sysstat-5.0.5-25.el4.i386.rpm: V3 DSA signature: NOKEY, key ID db42a60e|<:DEBUG>

06/04/2012 03:21:40 install_os|Generating /etc/modprobe.conf|<:INFO>

Can you rename the file to the format i have given and retry the install.

i.e

UCSInstall_UCOS_8.5.1.XXXXX-Y.sgn.iso

MD5 checksum  : e9fac7144f4060014136b01af62067b6

hope this helps

New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Thanks for the tip, Unfortunately, this is a Media CD given to me by Cisco because our PUT wasn’t working. I will ask them to produce another CD with what you suggested.

Julien Franche

Systems Administrator / Ottawa

Tél./Tel. 613-786-0124

gowlings.com <>

New Member

Re: Failed Upgrade UCM 7.1.3 to 8.5.1

Changing the name for the install didn't work and I confirmed that the MD5 checksum matched. 

 

 

Attached are the install logs and alos the CLI active and inactive install db logs.

 

thanks,

 

 

 

 

 

Julien

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