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Fax problem on FXS-DID module

Hello,

I need simply to connect an analog fax to one port on a 4FSX-DID module.

The problem is this: I've lot of transmission errors on outgoing faxes, and always uncompleted pages on incoming faxes.

The fact strange is that I've no error using a PC with an Internal modem and Windows Fax.

But I cannot use obviously this solution.

The port is configured like this:

!

voice-port 0/2/0

output attenuation -5

no comfort-noise

cptone IT

bearer-cap Speech

caller-id enable

!

dial-peer voice 170 pots

description Fax

destination-pattern 88888888

port 0/2/0

!

I've tried to disable echo cancellation too, and modifying the output attenuation too, but with no results.

Moreover, I'm not able to disable the error correction on the fax (I think this may be a solution).

Anyone has encountered a similar problem before?

Thanks a lot.

Marco.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

Good luck. You need to set yourself for remote access to the CCME Marco, so when the customer wants something changed (happens often) or there are problems, you can remotely configure and diagnose. You could even access via ISDN as the router can handle both voice and data calls on the same interface.

13 REPLIES
Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

Marco is this the installation with calls coming from in E1 PRI ?

If so please check show controller E1, you may have slips causing this.

Remember to explain a little more the application, else people will be unable to help! E.g. in this case one could suggest t.38 fax relay but it doesn't apply because it's an "all POTS" application.

New Member

Re: Fax problem on FXS-DID module

Yes, the calls are coming from the E1 PRI.

I'll can only check the status of E1 only tomorrow morning.

In the meanwhile, thanks a lot for you precious advices.

Marco.

New Member

Re: Fax problem on FXS-DID module

Ehmmm.. sorry for the basic question, but what do you mean with "slips"?

Thanks again.

Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

It is not men's underwear as one may think, but loss of synchronization between clocks in a framed circuit. To compensate, one side skips a frame and this is called a slip. Easy to fix with network-clock-partecipate and select commands.

New Member

Re: Fax problem on FXS-DID module

ROTFL for the first sentence.... :D

Being seriuos, I've found this document:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K18062646

I'll check tomorrow, thanks a lot.

New Member

Re: Fax problem on FXS-DID module

I've found this interesting document, where in the symptoms there are the fax problems I have.

http://www.cisco.com/en/US/customer/products/hw/routers/ps259/products_tech_note09186a008031a072.shtml

What I have understood reading the documents until now is that, this configuration involves anyway only the E1 controller, right?

Thanks.

New Member

Re: Fax problem on FXS-DID module

Ok, I've read all the old posts with the same problem, and now the situation is much more clear to me.

I'll let you know.

Thanks a lot.

Marco.

Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

Good luck. You need to set yourself for remote access to the CCME Marco, so when the customer wants something changed (happens often) or there are problems, you can remotely configure and diagnose. You could even access via ISDN as the router can handle both voice and data calls on the same interface.

New Member

Re: Fax problem on FXS-DID module

Solved. network-clock select was missing...

Thanks a lot.

Marco.

Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

Good to know, thanks for the nice rating, and best luck Marco.

New Member

Re: Fax problem on FXS-DID module

Marco, I also need to connect a fax to an FXS port using my SRST. I can dial out to send faxes, but how can I configure it to receive faxes. I guess I have to do a route plan for this DN to the FXS port, but how and where can I do this? Can you help?

Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

I assume you are connected to PST by T1/E1 and DID (ISDN or not). Simply configure:

dial-peer voice 777 pots

destination-pattern

port x/y/z

If you are not sure how the number is sent (how many digits), do "debug isdn q931" and "term mon", then place a call from outside.

Hall of Fame Super Gold

Re: Fax problem on FXS-DID module

Hello rrios,

I've tried to email you but you system returns an error: 550 Requested action not taken: mailbox unavailable; (in reply to end of DATA command)

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