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Community Member

FAX problem sending/receiving

Feb 2 08:23:42.535: //122511/xxxxxxxxxxxx/CCAPI/cc_api_local_codec_dnld_done:

(dstVdbPtr=0x65FE5CAC, dstCallId=0x1DE90, srcCallId=0x1DE8F)

Feb 2 08:23:42.535: //122512/99BD6B19B7EF/CCAPI/cc_api_local_codec_dnld_done:

Destination Interface=0x65FE5CAC, Destination Call Id=122512, Source Call Id=122511

Feb 2 08:23:42.535: //122512/99BD6B19B7EF/CCAPI/cc_api_call_feature:

Feature Type=38, Interface=0x65FE5CAC, Call Id=122512

Feb 2 08:23:42.535: //122512/99BD6B19B7EF/CCAPI/cc_api_set_fax_mode:

Destination Interface=0x65FE5CAC, Destination Call Id=122512, Source Call Id=122511

Feb 2 08:23:42.535: //122511/99BD6B19B7EF/CCAPI/cc_api_remote_codec_dnld_done:

Destination Interface=0x667B1BB0, Destination Call Id=122511, Source Call Id=122512, Xmit Function=0x62320914

Feb 2 08:23:42.535: //122511/99BD6B19B7EF/CCAPI/ccConfAudioBridgeUpdate:

Call Id1=0x1DE8F, Call Id2=0x1DE90, Conference Id=0xEE3B,

Call Entry1(Interface=0x667B1BB0, Xmit Function=0x613349F0),

Call Entry2(Interface=0x65FE5CAC, Interface Type=9)

Feb 2 08:23:42.535: //122512/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:

Conference Id=0xEE3B, Source Interface=0x65FE5CAC, Source Call Id=122512,

Destination Call Id=122511, Disposition=0x0, Tag=0x1

Feb 2 08:23:42.535: //122511/xxxxxxxxxxxx/CCAPI/cc_generic_bridge_done:

CALL_ERROR_INFORMATIONAL; dubious call - pConf->pending=0

Feb 2 08:23:42.567: //122509/96FBDC99B7EC/CCAPI/cc_api_modify_media_ind:

IFType=0x9, Source Call Id=0x1DE8D, Destination Call Id=0x1DE8E,

Codec=65536, Codec Bytes=160

Feb 2 08:23:42.567: //122509/xxxxxxxxxxxx/CCAPI/cc_api_local_codec_dnld_done:

(dstVdbPtr=0x65FE5CAC, dstCallId=0x1DE8E, srcCallId=0x1DE8D)

Feb 2 08:23:42.567: //122510/96FBDC99B7EC/CCAPI/cc_api_local_codec_dnld_done:

Destination Interface=0x65FE5CAC, Destination Call Id=122510, Source Call Id=122509

Feb 2 08:23:42.567: //122510/96FBDC99B7EC/CCAPI/cc_api_call_feature:

Feature Type=38, Interface=0x65FE5CAC, Call Id=122510

Feb 2 08:23:42.567: //122510/96FBDC99B7EC/CCAPI/cc_api_set_fax_mode:

Destination Interface=0x65FE5CAC, Destination Call Id=122510, Source Call Id=122509

Feb 2 08:23:42.567: //122509/96FBDC99B7EC/CCAPI/cc_api_remote_codec_dnld_done:

Destination Interface=0x6625F234, Destination Call Id=122509, Source Call Id=122510, Xmit Function=0x62320914

Feb 2 08:23:42.567: //122509/96FBDC99B7EC/CCAPI/ccConfAudioBridgeUpdate:

Call Id1=0x1DE8D, Call Id2=0x1DE8E, Conference Id=0xEE3A,

Call Entry1(Interface=0x6625F234, Xmit Function=0x613349F0),

Call Entry2(Interface=0x65FE5CAC, Interface Type=9)

Feb 2 08:23:42.567: //122510/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:

Conference Id=0xEE3A, Source Interface=0x65FE5CAC, Source Call Id=122510,

Destination Call Id=122509, Disposition=0x0, Tag=0x1

Feb 2 08:23:42.567: //122510/xxxxxxxxxxxx/CCAPI/cc_generic_bridge_done:

CALL_ERROR_INFORMATIONAL; dubious call - pConf->pending=0

Feb 2 08:24:07.522: //122509/xxxxxxxxxxxx/CCAPI/cc_api_request_rt_packet_stats_done:

CALL_ERROR_INFORMATIONAL; tag not properly returned from SPI

Feb 2 08:24:07.522: //122509/96FBDC99B7EC/CCAPI/cc_api_voice_mode_event:

Call Id=122509

Feb 2 08:24:07.522: //122509/96FBDC99B7EC/CCAPI/cc_api_voice_mode_event:

Call Entry(Context=0x6670E2F8)

Feb 2 08:24:07.522: //122509/96FBDC99B7EC/CCAPI/cc_api_modify_media_ind:

IFType=0x9, Source Call Id=0x1DE8D, Destination Call Id=0x1DE8E,

Codec=1, Codec Bytes=160

Feb 2 08:24:09.054: //122509/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:

(callID=0x1DE8D, digit_event=0x0, enable=FALSE, consume=FALSE)

Feb 2 08:24:09.054: //122509/96FBDC99B7EC/CCAPI/ccCallReportDigits:

Enabled=TRUE, Call Id=122509

14 REPLIES
Community Member

Re: FAX problem sending/receiving

Feb 2 08:24:09.054: //122509/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:

(vdbPtr=0x6625F234, callID=0x1DE8D, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)

Feb 2 08:24:09.054: //122509/96FBDC99B7EC/CCAPI/cc_api_call_report_digits_done:

Enabled=TRUE, Disposition=0x0, Interface=0x6625F234, Call Id=122509

Feb 2 08:24:09.054: //122509/96FBDC99B7EC/CCAPI/cc_api_call_report_digits_done:

Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))

Feb 2 08:24:09.054: //122509/96FBDC99B7EC/CCAPI/ccCallModifyExtended:

Nominator=0x6672E2E8, Params=0x6672D930, Call Id=122509

Feb 2 08:24:09.054: //122510/96FBDC99B7EC/CCAPI/ccCallModify:

Nominator=0x800, Params=0x6672DA78, Call Id=122510

Feb 2 08:24:09.054: //122511/99BD6B19B7EF/CCAPI/ccCallModifyExtended:

Nominator=0x6672E2E8, Params=0x6672D930, Call Id=122511

Feb 2 08:24:09.054: //122512/99BD6B19B7EF/CCAPI/ccCallModify:

Nominator=0x800, Params=0x6672DA78, Call Id=122512

Feb 2 08:24:09.058: //122509/96FBDC99B7EC/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x6625F234, Call Id=122509

Feb 2 08:24:09.058: //122511/99BD6B19B7EF/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x667B1BB0, Call Id=122511

Feb 2 08:24:09.058: //122510/96FBDC99B7EC/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x65FE5CAC, Call Id=122510

Feb 2 08:24:09.058: //122512/99BD6B19B7EF/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x65FE5CAC, Call Id=122512

Feb 2 08:24:09.066: //122509/96FBDC99B7EC/CCAPI/ccCallModify:

Nominator=0x1000, Params=0x6672E2C0, Call Id=122509

Feb 2 08:24:09.066: //122510/96FBDC99B7EC/CCAPI/ccGetCallStatistics:

Call Stats=0x678C28E4, Call Id=122510

Feb 2 08:24:09.066: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif:

ExpectFactor=0xA

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccConferenceDestroy:

Conference Id=0xEE3A, Tag=0x0

Feb 2 08:24:09.070: //122510/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

Conference Id=0xEE3A, Source Interface=0x65FE5CAC, Source Call Id=122510,

Destination Call Id=122509, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122509/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

Conference Id=0xEE3A, Source Interface=0x6625F234, Source Call Id=122509,

Destination Call Id=122510, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/cc_generic_bridge_done:

Conference Id=0xEE3A, Source Interface=0x6625F234, Source Call Id=122509,

Destination Call Id=122510, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122511/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:

(callID=0x1DE8F, digit_event=0x0, enable=FALSE, consume=FALSE)

Feb 2 08:24:09.070: //122511/99BD6B19B7EF/CCAPI/ccCallReportDigits:

Enabled=TRUE, Call Id=122511

Feb 2 08:24:09.070: //122511/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:

(vdbPtr=0x667B1BB0, callID=0x1DE8F, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)

Feb 2 08:24:09.070: //122511/99BD6B19B7EF/CCAPI/cc_api_call_report_digits_done:

Enabled=TRUE, Disposition=0x0, Interface=0x667B1BB0, Call Id=122511

Feb 2 08:24:09.070: //122511/99BD6B19B7EF/CCAPI/cc_api_call_report_digits_done:

Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))

Feb 2 08:24:09.070: //122512/99BD6B19B7EF/CCAPI/ccGetCallStatistics:

Call Stats=0x678C2E74, Call Id=122512

Feb 2 08:24:09.070: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif:

ExpectFactor=0xA

Community Member

Re: FAX problem sending/receiving

Feb 2 08:24:09.070: //122511/99BD6B19B7EF/CCAPI/ccConferenceDestroy:

Conference Id=0xEE3B, Tag=0x0

Feb 2 08:24:09.070: //122511/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

Conference Id=0xEE3B, Source Interface=0x667B1BB0, Source Call Id=122511,

Destination Call Id=122512, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122512/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

Conference Id=0xEE3B, Source Interface=0x65FE5CAC, Source Call Id=122512,

Destination Call Id=122511, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122511/99BD6B19B7EF/CCAPI/cc_generic_bridge_done:

Conference Id=0xEE3B, Source Interface=0x65FE5CAC, Source Call Id=122512,

Destination Call Id=122511, Disposition=0x0, Tag=0x0

Feb 2 08:24:09.070: //122509/96FBDC99B7EC/CCAPI/ccCallFeature:

Feature Type=6, Call Id=122509

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallDisconnect:

Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallDisconnect:

Start Calling Accounting;

Call Entry(Incoming=FALSE)

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Disconnect Cause=0)

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Feb 2 08:24:09.070: //122509/96FBDC99B7EC/CCAPI/cc_api_call_modify_done:

Result=0, Interface=0x6625F234, Call Id=122509

Feb 2 08:24:09.070: //-1/xxxxxxxxxxxx/CCAPI/cc_api_icpif:

ExpectFactor=0xA

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallGetVoipFlag:

Data Bitmask=0x1, Call Id=122510

Feb 2 08:24:09.070: //122510/96FBDC99B7EC/CCAPI/ccCallGetVoipFlag:

Flag=FALSE

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_decr_if_call_volume:

Remote IP Address=0.0.0.0, Hwidb=Tunnel3

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_decr_if_call_volume:

Total Call Count=3, Voip Call Count=3, MMoip Call Count=0

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x65FE5CAC, Tag=0x0, Call Id=122510,

Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_api_call_disconnect_done:

Prefix Is Not Defined From Peer; Peer=0, Called Number=

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_delete_guid_pod_entry:

Incoming=FALSE

Feb 2 08:24:09.074: //122510/96FBDC99B7EC/CCAPI/cc_delete_call_entry:

Total Call Count=2, Call Entry(Call Count On=FALSE, Incoming Call=FALSE)

Feb 2 08:24:09.074: //122511/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Feb 2 08:24:09.074: //122511/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Start Calling Accounting;

Call Entry(Incoming=FALSE)

Feb 2 08:24:09.074: //122511/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Disconnect Cause=0)

Feb 2 08:24:09.074: //122511/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Feb 2 08:24:09.074: //122511/99BD6B19B7EF/CCAPI/cc_api_get_transfer_info:

Transfer Number Is Null

Feb 2 08:24:09.074: //122512/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Feb 2 08:24:09.074: //122512/99BD6B19B7EF/CCAPI/ccCallDisconnect:

Start Calling Accounting;

Hall of Fame Super Gold

Re: FAX problem sending/receiving

what is that, a challenge ? You throw random traces and one has to guess what it is ?

Community Member

Re: FAX problem sending/receiving

Above I have described debug voip ccapi all command

Here is config:

mgcp

mgcp call-agent xxxxxxx 2427 service-type mgcp version 0.1

mgcp dtmf-relay voip codec all mode out-of-band

mgcp rtp unreachable timeout 1000 action notify

mgcp modem passthrough voip mode nse

mgcp package-capability rtp-package

mgcp package-capability sst-package

mgcp package-capability pre-package

no mgcp package-capability res-package

no mgcp package-capability fxr-package

no mgcp timer receive-rtcp

mgcp sdp simple

mgcp rtp payload-type g726r16 static

mgcp bind control source-interface GigabitEthernet0/1.X

mgcp bind media source-interface GigabitEthernet0/1.X

!

mgcp profile default

What else should I show to resolve this problem?

Thank you a lot

Hall of Fame Super Gold

Re: FAX problem sending/receiving

In first place a description of what the problem exactly is.

Also, use attachments for large files, not multiple posta.

Community Member

Re: FAX problem sending/receiving

The problem is about that user cann't send and receive fax. Earlier he could do this but now he cann't..

Re: FAX problem sending/receiving

What codec shows in use during the fax with 'show call active voice brief'? Does the IP leg show 'lost:0/0/0' or more?

Are you using a T1? Are there slips?

Did they change out the fax machine?

What happens if you enable/disable ECM? I don't know what you're using, so I can't offer assistance.

Try taking all of your fax configuration off, and adding modem passthrough instead. I have no idea what your call flow is, so I can't offer advice here either.

Try turning Super G3 off on the faxes, see if that helps.

On your FXS port, try this configuration:

input gain -5

output attenuation 5

shut

no shut

If that fails, you may want to try giving more information since I'm throwing ideas out at whim.

-nick

Community Member

Re: FAX problem sending/receiving

to nicmatth

Thank you for answer. I'll try.

I use E1. there are no any slips.

The fax machine have changed too.

I have done your advice for this problem.

I think that it can be some problem of Telecom ISP. How I can see that there are some noise forexample in the line? I reapeat that there are no slips.

Community Member

Re: FAX problem sending/receiving

show call active voice brief

: hs. + pid:

dur hh:mm:ss tx:/ rx:/

IP : rtt:

delay://ms

media inactive detected: media cntrl rcvd: timestamp:

MODEMPASS buf:/ loss /

last s dur:/s

FR [int dlci cid] vad: dtmf: seq:

(payload size)

ATM [int vpi/vci cid] vad: dtmf: seq:

(payload size)

Tele (callID) [channel_id] tx://ms noise: acom: i/o:/ dBm

MODEMRELAY info:// xid:/ total://

speeds(bps): local / remote /

Proxy :

bw: / codec:

tx:

rx:

Telephony call-legs: 1

SIP call-legs: 0

H323 call-legs: 0

Call agent controlled call-legs: 1

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 2

1373 : 316 11766892300ms.1 +0 pid:999000 Answer active

dur 00:00:09 tx:159/26712 rx:160/25600

Tele 0/0/0 (316) [0/0/0] tx:3165/3165/0ms g711ulaw noise:-65 acom:60 i/0:-68/-8 dBm

1373 : 317 11766898950ms.1 +0 pid:0 Originate connecting

dur 00:00:03 tx:158/25280 rx:159/25440

IP 10.172.0.1:18344 SRTP: off rtt:23ms pl:1235/0ms lost:0/0/0 delay:65/65/65ms g711ulaw

media inactive detected:n media contrl rcvd:n/a timestamp:n/a

Telephony call-legs: 1

SIP call-legs: 0

H323 call-legs: 0

Call agent controlled call-legs: 1

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 2

: hs. + pid:

dur hh:mm:ss tx:/ rx:/

IP : rtt:

delay://ms

media inactive detected: media cntrl rcvd: timestamp:

MODEMPASS buf:/ loss /

last s dur:/s

FR [int dlci cid] vad: dtmf: seq:

(payload size)

ATM [int vpi/vci cid] vad: dtmf: seq:

(payload size)

Tele (callID) [channel_id] tx://ms noise: acom: i/o:/ dBm

MODEMRELAY info:// xid:/ total://

speeds(bps): local / remote /

Proxy :

bw: / codec:

tx:

rx:

Telephony call-legs: 0

SIP call-legs: 0

H323 call-legs: 0

Call agent controlled call-legs: 1

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 1

1373 : 317 11766898950ms.1 +0 pid:0 Originate connecting

dur 00:00:16 tx:795/121084 rx:1041/160136

IP 10.172.0.1:18344 SRTP: off rtt:21ms pl:4390/0ms lost:0/0/0 delay:105/105/105ms cisco

media inactive detected:n media contrl rcvd:n/a timestamp:n/a MODEMPASS nse buf:0/0 loss 0% 0/0 last 0s dur:0/0s

Telephony call-legs: 0

SIP call-legs: 0

H323 call-legs: 0

Call agent controlled call-legs: 1

SCCP call-legs: 0

Multicast call-legs: 0

Total call-legs: 1

Re: FAX problem sending/receiving

You're using cisco fax relay - it's not my favorite.

Try the already suggested 'voice service voip' 'fax protocol none'.

-nick

Community Member

Re: FAX problem sending/receiving

I have changed fax protocol to Passthough on CUCM.

See screenshot.

Is it enough or I should do also simething on GW?

I have done

Community Member

Re: FAX problem sending/receiving

Here is my GW config

mgcp

mgcp call-agent XXXXX 2427 service-type mgcp version 0.1

mgcp rtp unreachable timeout 1000 action notify

mgcp modem passthrough voip mode nse

mgcp modem passthrough voip redundancy

mgcp package-capability rtp-package

mgcp package-capability sst-package

mgcp package-capability pre-package

no mgcp package-capability res-package

no mgcp package-capability fxr-package

no mgcp timer receive-rtcp

mgcp timer nse-response t38 250

mgcp sdp simple

mgcp fax t38 inhibit

mgcp rtp payload-type g726r16 static

mgcp bind control source-interface GigabitEthernet0/XX

mgcp bind media source-interface GigabitEthernet0/XX

!

mgcp profile default

Re: FAX problem sending/receiving

"no ccm fax protocol cisco"

Community Member

Re: FAX problem sending/receiving

haven't helped.

I suppose that there are some problem with WAN QoS of ISP. What can I do to test this moment?

Notice, that calls work fine, but I hear some noise in the telephone receiver

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