Question on Fax server. i have a client wanting a fax solution, having read the faxright guide it mentions fax boards, i'm a little confused. the client has H323 gateways integrated with callmanager version 6.1, i presumed the fax server would integrate with callmanager via IP and then into exchange. the question is do i need fax boards as i will not be connecting PSTN circuits directly into the fax server, or have i totally mis understood the application ? can somebody help me with this.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...