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Finesse automatically going from Ready to Not Ready State

Hi,

i have two users logged into a finesse portal that i just set up. they are able to login, bu when they go into a "Ready" state, it automatically changes to "Not Ready" and they are not on any active calls.

 

Please assist.

4 REPLIES
Bronze

Hi,

Hi,

Did you manage to fix the Ready/Not Ready issue with Finesse? I am experiencing the same.

Thanks,

MK

This question might be best

This question might be best suited for teh Contact Center forum. Either way, the next time this happens please do this:

 

SSH into both the Publisher while the incident is occurring..

  • Issue this command through the CLI: utils uccx notification-service log enable
  • Type “yes”
  • utils uccx notification-service log status
  • Confirm you see this:  “Cisco Unified CCX Notification Service logging is currently ENABLED.” 

Use RTMT and collect these logs:

  • Finesse
  • Engine
  • Notification Service

 

Once you’ve done this disable the notification service.

  • utils uccx notification-service log disable from the CLI on both pub
Bronze

Thanks zdesignstudio,

Thanks zdesignstudio,

I restarted the finesse service and It looks like it dosen happen any more. If it happens I will take the logs and share it with you. Thanks for the reply.

MK

Sounds good. You should have

Sounds good. You should have pulled the logs prior to restarting so we could potentially prevent it from ever happening again in the future.

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