Finesse silent monitoring question

[andylee147]

I have below servers and client already setup:

- Call Manager 10

- Cisco Unified Call Center Express

- Cisco Finesse Client for Agent

- Cisco Finesse Client for Supervisor

I don’t know how to setup silent monitoring to Agent by Supervisor, through BIB (Build in Bridge) in Call Manager.

Could anyone give me some guildline, it is good to give me step by step configuration. Thank you very much.

[cyrus.kanda]

Follow the following steps.
 

1. Enable the BIB on the agent phone.

2. Check the agent Calling Search Space  (CSS)

3. Supervisor line configuration.... check on Monitoring Calling Search Space (CSS) and set it to be the same as Agent CSS.

I hope that helps