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Firmware reverting to old version

I posted a week or so ago about one of my phones randomly power cycling. It was determined that the issue was prob bc of old firmware, so I asked the network admin about upgrading the firmware. We looked into it and it appears as though the phone has reverted back to old firmware, and i don't know how or why.

In CM, the phone is listed with an up to date load -

Active Load IDSCCP45.9-1-1SR1S

However, on the IP page and under the debug alerts, it appears to have swithced to an older load:

21:53:05 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
21:53:05 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
21:53:06 6: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S File Not Found
21:53:06 25: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Initialized
21:53:06 14: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=CM-closed-TCP
21:53:07 14: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=CM-closed-TCP
21:22:09 23: Name=SEP58BC27758A18 Load= SCCP45.8-3-3SR2S Last=Reset-Restart
5:58:18p 25: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Initialized
5:59:14p 25: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Initialized
9:58:24a 23: Name=SEP58BC27758A18 Load= SCCP45.9-1-1SR1S Last=Reset-Restart

Any ideas as to why it's happening? I'm not sure if it's more than just this phone or not.

2 REPLIES
Cisco Employee

Firmware reverting to old version

What is the phone model, present phone load version & targetted phone load version ?

GP.

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