Having problems with VoIP system not ringing, going direct to voice mail. After many discussions with support at CallCentric (provider) they advise we are running revision 3.1.9 while the latest is 3.1.23. That pertains to PAP2, while our hardware is labeled PAP2T. Regardless, how do we access firmware update for this system?
(We used the system without problem while living in Thailand, using Panasonic cordless phones. We are now in the US and using VTech cordless phones, which won't ring in on the VoIP. They are set to highest volume and do work on a regular phone outlet. Other brand of cordless phone tried also won't ring. Corded phone attached to PAP2T does ring.)
Would appreciate any help!
I should add - we are running Mac OS 10.6. The firmware upgrade site I have is for Windows, which won't work.
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