Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Firmware upgrade path for 7961 phone

I recently upgrade from CCM 4.2.3(sr4b) to CUCM 7.1.5. I have a model 7961 phone that would not take the firmware upgrade. I had to set the phone back to the default factory settings to get the phone to load up to a normal state at all. Right now the phone is on the network but not working. What follows is the firmware info from a working 7961 and the problem phone:

Working 7961

App Load ID    jar41sccp.9-0-2ES2.sbn

Boot Load ID  7961G_64-02070631Amd64megRel.bin

Version           SCCP41.9-0-2SR1S

Non-working 7961

App Load ID   jar41sccp.9-0-2ES2.sbn

Boot Load ID 7941G_02070629Amd32megREL.bin

Version          SCCP41.9-0-2SR1S

I think I need to get the problem phone on the same firmware. The problem is I need to direct it to the firmware versions inbetween the two and step it up to the correct version. Does anyone know a firmware upgrade path that will get me close enough for the phone to take the version the other phones are running on my system?

Thanks

jon

4 REPLIES
New Member

Re: Firmware upgrade path for 7961 phone

What I mean when I said that the phone was on the network but not working is that the phone loads, gets an IP

but does not register with my call manager.

Hall of Fame Super Red

Re: Firmware upgrade path for 7961 phone

Hi Jonathan,

You most likely need 8.5(2) as the interim/Mid-point firmware

Cheers!

Rob

Cisco Employee

Re: Firmware upgrade path for 7961 phone

Rob is correct, unless you want to load the unsigned 9-0-2 firmware on your call managers instead so you can upgrade directly to 9-0-2.

New Member

Re: Firmware upgrade path for 7961 phone

Hello, is there any documents that describes the upgrade path for ip phones..??

Thanks

1888
Views
5
Helpful
4
Replies