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Fixed MOH on CCM6.1

I've plugged in the external stereo into the sound card, added the fixed media resource as per Features & Services guide but still only beeping when on-hold.

Any clues?

Rich

1 REPLY
Cisco Employee

Re: Fixed MOH on CCM6.1

Hi Richard,

Whenever you get the tone on hold, you can almost be certain that the issue is that the phone that is hearing the tone does not have access to a MOH resource. So at a minimum, check the Media Resource Group and Media Resource Group List configuration to make sure that the phone has access to the resource.

Hope this helps.

Regards,

Michael.

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