Fixing International Dialing Issues with Unified CallManager Express (CME)
There is a well known but little documented problem with outbound dialing to International numbers with Cisco Unified Communications Manager Express. We recently ran into the same issues so I thought I would publish the quick fix to the problem here for your information.
PROBLEM: CME sends international calls as Unknown call type or International call type depending on the number dialed. The carrier is likely looking for one type or the other. When a CME user places the call, they get a "you are calling a number that is no longer working..." which is not a CME error message. The carrier is receiving all digits correctly.
SOLUTION: Force the call type to a value the carrier is expecting.
1. Create a set of translation rules (globally)
voice translation-rule 10
rule 1 /\(.*\)/ /\1/ type any unknown
voice translation-profile PRI-INTERNATIONAL-OUT
translate called 10
2. Apply the translation rules to the dial-peer (note dial-peer is truncated)
Re: Fixing International Dialing Issues with Unified CallManager
Thank you for the input! Interestingly enough I did exactly what you suggested first as it seemed to be the easiest method (under the DP). However, I had the telco do a call trace and it was still reporting as International.
Also thanks for the rule. I guess I overthought the rule a little. Plus mine looks cooler =) Thanks!
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