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Community Member

For CUCM 8.5

Hi Friends / Folks,

When we create call pickup group all the phones should be in the same site...

Is there any way where we can create a call pick group with different site phone together...

Thanks.

Raja.....          

Everyone's tags (4)
1 REPLY
Cisco Employee

For CUCM 8.5

That's not a restriction:

Restrictions

The following restrictions apply to call pickup group:

Although different lines on a phone can  be assigned to different call pickup groups, Cisco does not recommend  this setup because it can be confusing to users.

You cannot delete a call pickup group  number when it is assigned to a line or DN. To determine which lines are  using the call pickup group number, use Dependency Records. To delete a  call pickup group number, reassign a new call pickup group number to  each line or DN.

When you update a call pickup group  number, Cisco Unified Communications Manager automatically updates all  directory numbers that are assigned to that call pickup group.

The system does not support call pickup  notification, audio, and visual alert on Cisco Unified IP Phones 7940  and 7960 that are running SIP.

Call pickup notification, audio, and  visual alert only supports licensed, third-party phones that are running  SIP.

Users cannot pick up calls to a DN that  belongs to a line group by using the Directed Call Pickup feature.

If a device belongs to a hunt list and  the device rings due to a call that was made by calling the hunt pilot  number, users cannot use the Directed Call Pickup feature to pick up  such a call.

HTH

java

if this helps, please rate

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Table Of Contents

  

Call  Pickup

Configuration  Checklist for Call Pickup and Group Call Pickup

Configuration  Checklist for Other Group Pickup

Configuration  Checklist for Directed Call Pickup

Configuration  Checklist for BLF Call Pickup

Introducing  Call Pickup

Call  Pickup

Group  Call Pickup

Other  Group Pickup

Directed  Call Pickup

Examples  of Directed Call Pickup

Busy  Lamp Field Call Pickup

BLF  Call Pickup Example

Auto  Call Pickup

Call  Pickup No Answer

Call  Pickup Busy

Call  Pickup No Bandwidth

Using  Call Pickup Features with Hunt Lists

Using  Call Pickup Features with Partitions to Restrict Access

Call  Pickup Notification

System  Requirements for Call Pickup

Interactions  and Restrictions

Interactions

Route  Plan Report

Calling  Search Space and Partitions

Time  of Day

Call  Accounting

Dependency  Records

Restrictions

Installing  and Activating Call Pickup

Configuring  Call Pickup Features

Setting  the Service Parameters for Call Pickup

Configuring  Call Pickup Groups

Finding  a Call Pickup Group

Configuring  a Call Pickup Group

Call  Pickup Group Configuration Settings

Deleting  a Call Pickup Group

Defining  a Pickup Group for Other Group Pickup

Assigning  a Call Pickup Group to Directory Numbers

Assigning  a Call Pickup Group to Hunt Pilots

Related  Topics

   
         

Call Pickup


The Call Pickup features allow users to answer calls that come in on a  directory number other than their own. The "Introducing  Call Pickup" section describes these features.

This section covers the following topics:

Configuration  Checklist for Call Pickup and Group Call Pickup

Configuration  Checklist for Other Group Pickup

Configuration  Checklist for Directed Call Pickup

Configuration  Checklist for BLF Call Pickup

Introducing  Call Pickup

System  Requirements for Call Pickup

Interactions  and Restrictions

Installing  and Activating Call Pickup

Configuring  Call Pickup Features

Configuring  Call Pickup Groups

Related  Topics

Configuration Checklist for Call Pickup and Group Call Pickup

The Call Pickup feature allows users to pick up incoming calls within  their own group. Cisco Unified Communications Manager automatically  dials the appropriate call pickup group number when the user activates  this feature from a Cisco Unified IP Phone. Use the softkey, PickUp, for  this type of call pickup.


Note Cisco Unified IP Phone 6900 uses  the Call Pickup programmable feature button or the Call Pickup softkey;  Cisco Unified IP Phone 8900 and 9900 use only the Call Pickup  programmable feature button.


The Group Call Pickup feature allows users to pick up incoming calls in  another group. Users must dial the appropriate call pickup group number  when this feature is activated from a Cisco Unified IP Phone. Use the  softkey, GPickUp, for this type of call pickup.


Note Cisco Unified IP Phone 6900 uses  the Group Pickup programmable feature button or the Group Pickup  softkey; Cisco Unified IP Phone 8900 and 9900 use only the Group Pickup  programmable feature button.


When the user invokes the Group Call Pickup phone feature while multiple  calls are incoming to a pickup group, the user gets connected to the  incoming call that has been ringing the longest.


Note The same procedures apply for  configuring call pickup and group call pickup features. Group call  pickup numbers apply to lines or directory numbers.


Table 6-1 provides a checklist to configure Call Pickup and Group Call Pickup  features. For more information on these features, see the "Introducing  Call Pickup" section and the "Related  Topics" section.

                                 

Table 6-1     Call Pickup and Group Call Pickup Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

Configure partitions if you will be using them with call pickup groups.

Partition  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Using  Call Pickup Features with Partitions to Restrict Access

Step 2 

Configure a call pickup group. Make sure that the name and number are  unique.

Configuring  a Call Pickup Group

Step 3 

Assign the call pickup group that you created in Step 2 to the directory numbers that are associated with phones on which you  want to enable call pickup:

To use the Call Pickup feature, you  must use only directory numbers that are assigned to a call pickup  group.

If partitions are used with call pickup  numbers, make sure that the directory numbers that are assigned to the  call pickup group have a calling search space that includes the  appropriate partitions.

Assigning  a Call Pickup Group to Directory Numbers

Step 4 

Configure the audio or visual, or both, notification (optional).

Set the Call Pickup Group Audio Alert  Setting service parameter.

Configure the type of notification  (audio, visual, both) in the Call Pickup Group Configuration window.

Configure the notification timer in the  Call Pickup Group Configuration window.

Configure the audio alert setting for  each phone in the Directory Number Configuration window.

Call  Pickup Notification

Call  Pickup Group Configuration Settings

Directory Number  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 5 

Add a call pickup or group pickup button to the phone button templates,  if needed.

Phone Button Template  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 6 

Assign the Standard User or Standard Feature softkey template to the  phone that will be using the Pickup (PickUp) and Group Call Pickup  (GPickUp) softkeys.

Note To restrict calls to be picked up  by a phone within only its own group, deny the Group Pick Up (GPickUp)  or Other Pick Up (OPickUp) softkeys in the softkey template by moving  them to the Unselected Softkeys box that is in the Softkey Template  Configuration window.

Assigning Softkey  Templates to IP Phones, Cisco Unified  Communications Manager Administration Guide

Step 7 

If you want automatic call answering for call pickup groups, enable the  Auto Call Pickup Enabled service parameter by choosing the value True.  The default specifies False.

Auto Call Pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 8 

If the Auto Call Pickup Enabled service parameter is False, enter a  value for the Call Pickup No Answer Timer service parameter. This  parameter controls the time that a call takes to get restored if the  call is picked up but not answered by using call pickup, group call  pickup, or other group call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 9 

Enter a value for the Pickup Locating Timer service parameter. This  parameter controls the time for call selection for call pickup, group  call pickup, and other group call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 10 

Notify users that the Call Pickup and/or Group Call Pickup feature is  available.

See the phone documentation for instructions on how users access the  Call Pickup and Group Call Pickup features on their Cisco Unified IP  Phone.

Additional Information

See the "Related  Topics" section.

Configuration Checklist for Other Group Pickup

The Other Group Pickup feature allows users to pick up incoming calls in  a group that is associated with their own group. The Cisco Unified  Communications Manager automatically searches for the incoming call in  the associated groups to make the call connection when the user  activates this feature from a Cisco Unified IP Phone. Use the softkey,  OPickUp, for this type of call pickup.


Note Cisco Unified IP Phone 6900 uses  the Other Pickup programmable feature button or the Other Pickup  softkey; Cisco Unified IP Phone 8900 and 9900 use only the Other Pickup  programmable feature button.


When more than one associated group exists, the priority of answering  calls for the associated group goes from the first associated group to  the last associated group. For example, groups A, B, and C associate  with group X, and the priority of answering calls goes to group A, B,  and then C. First, group X picks up incoming call in group A, though a  call may have come in earlier in group C than the incoming call in group  A.


Note Usually, within the same group,  the longest alerting call (longest ringing time) gets picked up first if  multiple incoming calls occur in that group. For other group call  pickup, priority takes precedence over the ringing time if multiple  associated pickup groups are configured.


Table 6-2 provides a checklist to configure other group pickup. For more  information on other group pickup, see the "Introducing  Call Pickup" section and the "Related  Topics" section.

                             

Table 6-2     Other Group Pickup Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

Configure a list of associated groups that can be chosen from all pickup  groups. The list can include up to 10 groups.

Defining a Pickup  Group for Other Group Pickup

Step 2 

Configure Calling Search Space and TOD parameters for members of the  associated groups to your group.

Calling Search Space  Configuration, Cisco Unified  Communications Manager Administration Guide

Time-of-Day RoutingCisco Unified Communications Manager System Guide

Time Schedule  Configuration, Cisco Unified  Communications Manager Administration Guide

Time Period  Configuration, Cisco Unified  Communications Manager Administration Guide

Step 3 

If you want automatic call answering for other group call pickup, enable  the Auto Call Pickup Enabled service parameter by entering the value  True. The default specifies False.

Auto Call Pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 4 

If the Auto Call Pickup Enabled service parameter is False, enter a  value for the Call Pickup No Answer Timer service parameter. This  parameter controls the time that a call takes to get restored if a call  is picked up but not answered by other group call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 5 

Enter a value for the service parameter Pickup Locating Timer. This  parameter controls the time for call selection for call pickup, group  call pickup, and other group call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 6 

To configure the Other Pickup (OPickUp) softkey for the phone, modify  and add the Standard User or Standard Feature softkey template to the  phone.

Modify the template to include the OPickUp softkey by using the  following steps.

Choose Device Device Settings > Softkey  Template in Cisco Unified Communications Manager Administration.

Choose the desired softkey template.

Choose the Softkey Layout Configuration  link.

Choose On Hook or Off Hook call states.

Choose Other Pickup (OPickUp) in the  Unselected Softkeys box. Click the right arrow to move the Other Pickup  (OPickup) softkey to the Selected Softkeys box.

Note To restrict calls to be picked up  by a phone within only its own group, deny the OPickUp softkey in the  softkey template.

Assigning Softkey  Templates to IP Phones, Cisco Unified  Communications Manager Administration Guide

Step 7 

Add the OPickup button to the phone button templates, if needed.

Phone Button Template  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 8 

Notify users that the Other Group Pickup feature is available.

See the phone documentation for instructions on how users access the  Other Group Pickup feature on their Cisco Unified IP Phone.

Configuration Checklist for Directed Call Pickup

The Directed Call Pickup feature allows a user to pick up a ringing call  on a DN directly by pressing the GPickUp or Group Pickup softkeys and  entering the directory number of the device that is ringing. Cisco  Unified Communications Manager uses the associated group mechanism to  control the privilege of a user who wants to pick up an incoming call by  using Directed Call Pickup. The associated group of a user specifies  one or more call pickup groups that have been associated to the pickup  group to which the user belongs.

If a user wants to pick up a ringing call from a DN directly, the  associated groups of the user must contain the pickup group to which the  DN belongs. If two users belong to two different call pickup groups and  the associated groups of the users do not contain the call pickup group  of the other user, the users cannot invoke Directed Call Pickup to pick  up calls from each other.

When the user invokes the Directed Call Pickup feature and enters a DN  from which to pick up an incoming call, the user connects to the call  that is incoming to the specified phone whether or not the call is the  longest ringing call in the call pickup group to which the DN belongs.

If multiple calls are ringing on a particular DN and the user invokes  Directed Call Pickup to pick up a call from the DN, the user connects to  the incoming call that has been ringing the specified DN the longest.

Table 6-3 provides a checklist to configure directed call pickup. For more  information on directed call pickup, see the "Introducing  Call Pickup" section and the "Related  Topics" section.

                             

Table 6-3     Directed Call Pickup Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

Configure a list of associated groups that can be chosen from all pickup  groups. The list can include up to 10 groups.

Defining a Pickup Group for Other Group Pickup

Step 2 

Configure Calling Search Space and TOD parameters for members of the  associated groups to your group.

Calling Search Space  Configuration, Cisco Unified  Communications Manager Administration Guide

Time-of-Day RoutingCisco Unified Communications Manager System Guide

Time Schedule  Configuration, Cisco Unified  Communications Manager Administration Guide

Time Period  Configuration, Cisco Unified  Communications Manager Administration Guide

Step 3 

If you want automatic call answering for directed call pickup, enable  the Auto Call Pickup Enabled service parameter by entering the value  True. The default specifies False.

Auto Call Pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 4 

If the Auto Call Pickup Enabled service parameter is False, enter a  value for the Call Pickup No Answer Timer service parameter. This  parameter controls the time that a call takes to get restored if a call  is picked up but not answered by directed call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 5 

Enter a value for the service parameter Pickup Locating Timer. This  parameter controls the time for call selection for call pickup, group  call pickup, and other group call pickup.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 6 

To configure the Group Call Pickup (GPickUp) softkey for the phone,  modify and add the Standard User or Standard Feature softkey template to  the phone.

Modify the template to include the GPickUp softkey with the following  steps.

Choose Device Device Settings > Softkey  Template in Cisco Unified Communications Manager Administration.

Choose the desired softkey template.

Choose the Softkey Layout Configuration  link.

Choose On Hook or Off Hook call states.

Choose Group Call Pickup(GPickUp) in  the Unselected Softkeys box. Click the right arrow to move the Group  Call Pickup (GPickUp) softkey to the Selected Softkeys box.

Note To restrict calls to be picked up  by phones only within its own group, deny the GPickUp softkey in the  softkey template.

Assigning Softkey  Templates to IP Phones, Cisco Unified  Communications Manager Administration Guide

Step 7 

Add the Group Pickup button to the phone button templates, if needed.

Phone Button Template  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 8 

Notify users that the Directed Call Pickup feature is available.

See the phone documentation for instructions on how users access the  Directed Call Pickup feature on their Cisco Unified IP Phone.

Configuration Checklist for BLF Call Pickup

You can associate the busy lamp field (BLF) button on a Cisco Unified IP  Phone to a DN. This allows Cisco Unified Communications Manager to  notify a phone user when a call is waiting to be picked up from the DN.  The DN represents the BLF DN, and the phone that picks up the call to  the BLF DN represents the BLF call pickup initiator.

The following rules apply to the BLF DN and the BLF call pickup  initiator:

The BLF call pickup initiator gets  selected as the next available line or as a specified line. To use a  specified line, the line must remain off hook before the BLF SD button  is pressed.

You can configure a hunt list member DN  as the BLF DN to allow an incoming call to a hunt list member to be  picked up by the BLF call pickup initiator. The incoming call on the  hunt list member can come from the hunt list or be a directed call. The  behavior in each case depends on how call pickup is configured for the  hunt list member DN, the BLF DN, and the hunt pilot number.

When a call pickup occurs with the  service parameter Auto Call Pickup Enabled set to false, the phone must  remain off hook or the user must press the answer key to pick up the  call.

The BLF SD button on the phone can exist in any of the following states:

Idle—Indicates that no call exists on  the BLF DN.

Busy—Indicates that at least one active  call exists on the BLF DN, but no alerts exist.

Alert—Indicates by flashing that at  least one incoming call exists on the BLF DN.


Note You can optionally configure an  audible alert in addition to the visual alert.


The following actions take place for an incoming call to the BLF DN:

1. The BLF SD button flashes on the  BLF call pickup initiator phone to indicate that an incoming call to  the BLF DN exists.

2. If auto call pickup is  configured, the user presses the BLF SD button on the call pickup  initiator phone to pick up the incoming call. If auto call pickup is not  configured, the phone must remain off hook, or the user must press the  answer key to pick up the call.

Table 6-4 provides a checklist to configure BLF call pickup. For more information  on BLF call pickup, see the "Introducing  Call Pickup" section and the "Related  Topics" section.

                                   

Table 6-4     BLF Call Pickup Configuration Checklist 

Configuration Steps
Related procedures and topics

Step 1 

Configure a call pickup group for the BLF DN. Make sure that the name  and number are unique.

Configuring  a Call Pickup Group

Step 2 

Create another call pickup group and associate it to the call pickup  group that was created in Step 1.  You can associate a call pickup group to multiple BLF DN call pickup  groups.

Only directory numbers that are  assigned to a call pickup group can use the BLF Call Pickup feature.

If partitions are used with call pickup  numbers, make sure that the directory numbers that are assigned to the  call pickup group have a calling search space that includes the  appropriate partitions.

Note You do not always need to create  another call pickup group. A pickup group can have itself as its  association group.

Configuring  a Call Pickup Group

Step 3 

Create a customized phone button template that contains the Speed Dial  BLF button and associate that phone button template with the phone  devices that will be used to pick up calls from the BLF DN. The phone  that picks up calls from the BLF DN represents the call pickup  initiator.

Phone Button Template  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Cisco Unified IP Phone  Configuration, Cisco Unified  Communications Manager Administration Guide

Step 4 

Configure the BLF SD number on the phone that you created for the BLF  call pickup initiator. To do this, click the Add a new  BLF SD link in the Phone Configuration window. The Busy Lamp Field  Speeddial Configuration window displays. Select a directory number as  the BLF DN to be monitored by the BLF SD button. Use the Call Pickup  check box to enable the pickup feature that is associated with the BLF  SD button.

Note If the check box is checked, you  can use the BLF SD button for BLF call pickup and BLF speed dial. If the  check box is not checked, you can use the BLF SD button only for BLF  speed dial.

Cisco Unified IP Phone  Configuration, Cisco Unified  Communications Manager Administration Guide

Step 5 

In the Directory Number Configuration window, add the DN that is used as  the BLF call pickup initiator to the call pickup group that was created  in Step 2.

Note The pickup group for the BLF DN  should belong to the association groups for the initiator. The pickup  group created in Step 2 must include the pickup group created in Step 1  in its set of association groups.

Directory Number  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 6 

In the Directory Number Configuration window, add the BLF DN to the call  pickup group that was created in Step 1.

Directory Number  Configuration Settings, Cisco Unified  Communications Manager Administration Guide

Step 7 

(Optional) In the Service Parameter Configuration window, enable the  following Cisco CallManager service parameters to activate BLF call  pickup audio alerting for the cluster:

BLF Pickup Audio Alert Setting of Idle  Station

BLF Pickup Audio Alert Setting of Busy  Station

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 8 

(Optional) To enable the BLF call pickup initiator to connect to a  caller by pressing the BLF-SD, set the Cisco CallManager service  parameter Auto Call Pickup Enabled to true.

If you set this service parameter to false, the call pickup initiator  must press the BLF-SD button as well as go offhook or press the answer  button to answer the call.

Service Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 9 

(Optional) In the Phone Configuration window, enable the following  fields to activate BLF call pickup audio alerting for the BLF call  pickup initiator:

BLF Audible Alert Setting (Phone Idle)

BLF Audible Alert Setting (Phone Busy)

Cisco Unified IP Phone  Configuration, Cisco Unified  Communications Manager Administration Guide

Step 10 

(Optional) In the Enterprise Parameters Configuration window, use the  enterprise parameter Cisco Support Use 1 to allow/disallow a hunt pilot  number to be added into a call pickup group. Enter CSCsb42763 in the  field to allow a hunt pilot number to be added into a call pickup group;  otherwise, a hunt pilot number cannot get added into a call pickup  group.

Enterprise Parameter  Configuration, Cisco Unified Communications Manager  Administration Guide

Step 11 

Notify users that the Call Pickup feature is available.

See the phone documentation for instructions on how users access the  Call Pickup feature on their Cisco Unified IP Phone.

Introducing Call Pickup

Cisco Unified IP Phones support the following types of call pickup: call  pickup, group call pickup, other group pickup, directed call pickup,  BLF call pickup, and auto call pickup.

The following information applies to all of the call pickup types:

Both idle and offhook call states make  the three softkeys, PickUp, GPickUp, and OPickUp, available. The  administrator must modify the standard softkey template to include these  softkeys for the users to invoke the Call Pickup features. See the "Configuration  Checklist for Call Pickup and Group Call Pickup" section, the "Configuration  Checklist for Other Group Pickup" section, and the "Configuration  Checklist for Directed Call Pickup" section.

If a user invokes call pickup to pick  up a call from a phone that has no incoming calls, the user receives a  "No Call(s) for Pickup" message. If a user invokes call pickup to pick  up a ringing call from a DN for which the user is not configured to pick  up calls, the user receives reorder tone.

Call Pickup operates with a consult  transfer call. The following scenario provides an example. User A calls  user C, and user C answers. User C presses the Transfer key and dials  phone D. User E hears phone D ring and uses call pickup to pick up the  call that is ringing on phone D. After user C presses the Transfer key  again, user A and user E connect. Call Pickup also functions if user C  presses Transfer before either phone D picks up the call or user E  invokes Call Pickup.

The Call Pickup feature operates with  ad hoc conference calls. The following scenario provides an example.  User A calls user C, and user C answers. User C presses the Conf key and  makes a consultation call to phone D. User E hears phone D ring and  uses call pickup to pick up the call that is ringing on phone D. User C  then presses the Conf key again, and user A, user C, and user E connect  to an ad hoc conference. Call pickup also functions if user C presses  the Conf key a second time before user E picks up the call that is  ringing on phone D.

If user E successfully invokes call  pickup to pick up a call from user A that is ringing on DN C while the  Auto Call Pickup Enabled service parameter is set to False, but user E  then does not pick up the call before the time that is specified in the  Call Pickup No Answer Timer expires, the original call from user A gets  restored and continues to ring at DN C.

A user can only invoke Call Pickup if  the user has a line free to pick up the call. If the user lines are busy  with held calls, the user receives a "No Line Available for Pickup"  message on the display and the original call continues to ring at the  called number.

For details about each of the types of call pickup, see the following  topics:

Call  Pickup

Group  Call Pickup

Other  Group Pickup

Directed  Call Pickup

Busy  Lamp Field Call Pickup

Auto  Call Pickup

Additional Information

See the "Related  Topics" section.

Call Pickup

The Call Pickup feature allows users to pick up incoming calls within  their own group. Cisco Unified Communications Manager automatically  dials the appropriate call pickup group number when the user activates  this feature from a Cisco Unified IP Phone. Use the softkey or feature  button, PickUp, for this type of call pickup.

The Call Pickup feature functions whether auto call pickup is enabled or  not. See the "Auto  Call Pickup" section for details.

Additional Information

See the "Related  Topics" section.

Group Call Pickup

The Group Call Pickup feature allows users to pick up incoming calls in  another group. User must dial the appropriate call pickup group number  when this feature is activated from a Cisco Unified IP Phone. Use the  softkey, GPickUp, or the feature button, Group Pickup, for this type of  call pickup.

When the user invokes the Group Call Pickup phone feature while multiple  calls are incoming to a pickup group, the user gets connected to the  incoming call that has been ringing the longest.


Note The same procedures apply for  configuring call pickup and group call pickup features. Group call  pickup numbers apply to lines or directory numbers.


The Group Call Pickup feature functions whether auto call pickup is  enabled or not. See the "Auto  Call Pickup" section for details.

Additional Information

See the "Related  Topics" section.

Other Group Pickup

The Other Group Pickup feature allows users to pick up incoming calls in  a group that is associated with their own group. The Cisco Unified  Communications Manager automatically searches for the incoming call in  the associated groups to make the call connection when the user  activates this feature from a Cisco Unified IP Phone. Use the softkey or  feature button, OPickUp, for this type of call pickup.

When more than one associated group exists, the priority of answering  calls for the associated group goes from the first associated group to  the last associated group. For example, groups A, B, and C associate  with group X, and the priority of answering calls goes to group A, B,  and then C. First, group X picks up incoming call in group A, though a  call may have come in earlier in group C than the incoming call in group  A.


Note Usually, within the same group,  the longest alerting call (longest ringing time) gets picked up first if  multiple incoming calls occur in that group. For other group call  pickup, priority takes precedence over the ringing time if multiple  associated pickup groups are configured.


The Other Group Pickup feature functions whether auto call pickup is  enabled or not. See the "Auto  Call Pickup" section for details.

Additional Information

See the "Related  Topics" section.

Directed Call Pickup

The Directed Call Pickup feature allows a user to pick up a ringing call  on a DN directly by pressing the GPickUp softkey or Group Pickup  feature button and entering the directory number of the device that is  ringing. Cisco Unified Communications Manager uses the associated group  mechanism to control the privilege of a user who wants to pick up an  incoming call by using Directed Call Pickup. The associated group of a  user specifies one or more call pickup groups that have been associated  to the pickup group to which the user belongs.

If a user wants to pick up a ringing call from a DN directly, the  associated groups of the user must contain the pickup group to which the  DN belongs. If two users belong to two different call pickup groups and  the associated groups of the users do not contain the call pickup group  of the other user, the users cannot invoke Directed Call Pickup to pick  up calls from each other.

When the user invokes the Directed Call Pickup feature and enters a DN  from which to pick up an incoming call, the user connects to the call  that is incoming to the specified phone whether or not the call is the  longest ringing call in the call pickup group to which the DN belongs.

If multiple calls are ringing on a particular DN and the user invokes  Directed Call Pickup to pick up a call from the DN, the user connects to  the incoming call that has been ringing the specified DN the longest.

The Directed Call Pickup feature functions whether auto call pickup is  enabled or not. See the "Auto  Call Pickup" section for details.

Additional Information

See the "Related  Topics" section.

Examples of Directed Call Pickup

The following examples illustrate various Directed Call Pickup  scenarios.

Basic Directed Call Pickup

This scenario illustrates Directed Call Pickup. The following setup  takes place, as shown in Figure 6-1:

1. Three pickup groups that are  created comprise group numbers 111, 222, and 333.

2. Pickup group 222 includes  association groups such that its Other Pickup Groups specify 111 and  333.

3. DN of phone C specifies 1000 in  pickup group 111.

4. DN of phone E specifies 2000 in  pickup group 222.

Figure 6-1     Basic Directed Call Pickup Setup

5. User A calls phone C, and phone C  begins to ring.

6. User E presses the GPickUp  softkey and enters DN of phone C, which is 1000.

7. Phone A and phone E connect, and  phone C stops ringing.

Figure 6-2 shows the connection state between phone A and phone E after Directed  Call Pickup completes.

Figure 6-2     Basic Directed Call Pickup Completes

Directed Call Pickup Control Mechanism—Reject Example 1

This scenario illustrates the control mechanism that causes rejection of  a Directed Call Pickup attempt. The following setup takes place, as  shown in Figure 6-3:

1. Three pickup groups that are  created comprise group numbers 111, 222, and 333.

2. Pickup group 222 includes  association group 333.

3. DN of phone C specifies 1000 in  pickup group 111.

4. DN of phone E specifies 2000 in  pickup group 222.

Figure 6-3     Directed Call Pickup Setup 1 That Leads to Rejection

5. User A calls phone C, and phone C  begins to ring.

6. User E presses the GPickUp  softkey and enters DN of phone C, which is 1000.

7. The Directed Call Pickup attempt  for phone E gets rejected because the pickup group of phone E, 222,  does not have group 111 in its association list.

Figure 6-4 shows the connection state between phone A and phone E after Directed  Call Pickup fails.

Figure 6-4     Directed Call Pickup Gets Rejected, Example 1

Directed Call Pickup Control Mechanism—Reject Example 2

This scenario illustrates the control mechanism that causes rejection of  a Directed Call Pickup attempt. The following setup takes place, as  shown in Figure 6-5:

1. Three pickup groups that are  created comprise group numbers 111, 222, and 333.

2. Pickup group 222 includes  association groups 111 and 333.

3. DN of phone C specifies  PT_C/1000 in pickup group 111, and PT_C specifies the partition of phone  C.

4. DN of phone E specifies  PT_E/2000 in pickup group 222, PT_E specifies the partition of phone E,  and the Calling Search Space (CSS) of phone E specifies PT_E.

Figure 6-5     Directed Call Pickup Setup 2 That Leads to Rejection

5. User A calls phone C, and phone C  begins to ring.

6. User E presses the GPickUp  softkey and enters DN of phone C, which is 1000.

7. The Directed Call Pickup attempt  for phone E gets rejected because the CSS of phone E does not contain  the partition of phone C.

Figure 6-6 shows the connected state between phone A and phone E after Directed  Call Pickup fails.

Figure 6-6     Directed Call Pickup Gets Rejected, Example 2

Directed Call Pickup Control Mechanism—Multiple Calls

This scenario illustrates Directed Call Pickup when multiple calls are  available for pickup. The following setup takes place, as shown in Figure 6-7:

1. Three pickup groups that are  created comprise group numbers 111, 222, and 333.

2. Pickup group 222 includes  association groups 111 and 333.

3. DN of phone C specifies 1000, DN  of phone D specifies 3000, and both phones reside in pickup group 111.

4. DN of phone E specifies 2000 in  pickup group 222.

Figure 6-7     Directed Call Pickup Setup With Multiple Calls

5. User A calls phone C, and user B  calls phone D. Phone C and phone D begin to ring.

6. User E presses the GPickUp  softkey and enters DN of phone D, which is 3000.

7. Phone B and phone E connect, and  phone D stops ringing.

Figure 6-8 shows the connection state between phone B and phone E after Directed  Call Pickup completes.

Figure 6-8     Directed Call Pickup With Multiple Calls Completes

Busy Lamp Field Call Pickup

You can associate the busy lamp field (BLF) button on a Cisco Unified IP  Phone to a DN. This allows Cisco Unified Communications Manager to  notify a phone user when a call is waiting to be picked up from the DN.  The DN represents the BLF DN, and the phone that picks up the call to  the BLF DN represents the BLF call pickup initiator.

The following rules apply to the BLF DN and the BLF call pickup  initiator:

The BLF call pickup initiator gets  selected as the next available line or as a specified line. To use a  specified line, the line must remain off hook before the BLF SD button  is pressed.

You can configure a hunt list member DN  as the BLF DN to allow an incoming call to a hunt list member to be  picked up by the BLF call pickup initiator. The incoming call on the  hunt list member can come from the hunt list or be a directed call. The  behavior in each case depends on how call pickup is configured for the  hunt list member DN, the BLF DN, and the hunt pilot number.

When a call pickup occurs with the  service parameter Auto Call Pickup Enabled set to false, the phone must  remain off hook or the user must press the answer key to pick up the  call.

The BLF SD button on the phone can exist in any of the following states:

Idle—Indicates that no call exists on  the BLF DN.

Busy—Indicates that at least one active  call exists on the BLF DN, but no alerts exist.

Alert—Indicates by flashing that at  least one incoming call exists on the BLF DN.


Note You can optionally configure an  audible alert in addition to the visual alert.


The following actions take place for an incoming call to the BLF DN:

1. The BLF SD button flashes on the  BLF call pickup initiator phone to indicate that an incoming call to  the BLF DN exists.

2. If auto call pickup is  configured, the user presses the BLF SD button on the call pickup  initiator phone to pick up the incoming call. If auto call pickup is not  configured, the phone must remain off hook, or the user must press the  answer key to pick up the call.

BLF Call Pickup Example

This scenario illustrates BLF call pickup. The following elements are  configured:

Group 111 represents a call pickup  group that includes the BLF DN (phone B), an outside phone (phone A),  and other phones.

Group 222 represents a call pickup  group that is associated to Group 111. Group 222 includes phone C.

Phone A represents an outside phone.

Phone B represents the BLF DN phone in  Group 111.

Phone C represents a user phone in  Group 222 that has the BLF SD button configured to monitor the phone B  BLF DN and has call pickup enabled. It represents the BLF call pickup  initiator phone.

When a call from phone A comes in to phone B, the BLF SD button on phone  C lights. The user at phone c presses the button and connects to the  phone A caller.

If a hunt list pilot number is configured as part of Group 111, a call  from phone A to the hunt group causes the BLF SD button on phone c to  light, and the user at phone C can press the button to connect to the  caller at phone A.

Additional Information

See the "Related  Topics" section.

Auto Call Pickup

You can automate call pickup, group pickup, other group pickup, directed  call pickup, and BLF call pickup by enabling the Auto Call Pickup  Enabled service parameter.

When this parameter is enabled, Cisco Unified Communications Manager  automatically connects users to the incoming call in their own pickup  group, in another pickup group, or a pickup group that is associated  with their own group after users press the appropriate softkey on the  phone. This action requires only one keystroke.

Auto call pickup connects the user to an incoming call in the group of  the user. When the user presses the PickUp softkey on the phone, Cisco  Unified Communications Manager locates the incoming call in the group  and completes the call connection. If automation is not enabled, the  user must press the softkeys, PickUp and Answer, to make the call  connection.

Auto group call pickup connects the user to an incoming call in another  pickup group. The user presses the GPickUp softkey on the phone, then  dials the group number of another pickup group. Upon receiving the  pickup group number, Cisco Unified Communications Manager completes the  call connection. If auto group call pickup is not enabled, the user must  press the GPickUp softkey, dial the group number of another pickup  group, and answer the call to make the connection.

Auto other group pickup connects the user to an incoming call in a group  that is associated with the group of the user. The user presses the  OPickUp softkey on the phone. Cisco Unified Communications Manager  automatically searches for the incoming call in the associated groups in  the sequence that the administrator enters in the Call Pickup Group  Configuration window and completes the call connection after the call is  found. If automation is not enabled, the user must press the softkeys,  OPickUp and Answer, to make the call connection.

Auto directed call pickup connects the user to an incoming call in a  group that is associated with the group of the user. The user presses  the GPickUp softkey on the phone, then dials the DN of the ringing  phone. Upon receiving the DN, Cisco Unified Communications Manager  completes the call connection. If auto directed call pickup is not  enabled, the user must press the GPickUp softkey, dial the DN of the  ringing phone, and answer the call that will now ring on the user phone  to make the connection.


Note CTI applications support  monitoring the party whose call is picked up. CTI applications do not  support monitoring the pickup requester or the destination of the call  that is picked up. Hence, Cisco Unified Communications Manager Assistant  does not support auto call pickup (one-touch call pickup).



Note Auto call pickup interacts with  Cisco Unified Mobility features on a limited basis. See "Auto Call Pickup" in the Cisco Unified Communications Manager  Features and Services Guide for details.


Call Pickup No Answer

When a call pickup occurs with the service parameter Auto Call Pickup  Enabled set to false, the call forward that is configured on the phone  gets ignored when one of the pickup softkeys is pressed. If the call  pickup requestor does not answer the call, the original call gets  restored after the pickup no answer timer expires.

Call Pickup Busy

When a call pickup occurs with the service parameter Auto Call Pickup  Enabled set to false, the original call gets restored while the call  pickup requestor phone is busy.

Call Pickup No Bandwidth

When a call pickup occurs with the service parameter Auto Call Pickup  Enabled set to false, the original call gets restored when no bandwidth  exists between the call originator and requestor phones.

Additional Information

See the "Related  Topics" section.

Using Call Pickup Features with Hunt Lists

You can assign a call pickup group to a hunt pilot DN. Doing this  affects how call pickup works. Users can pick up calls that are alerting  in the line group members. If call pickup group notification is  enabled, calls alerting in line group members get notified to the  devices that are associated with the same call pickup group.

The service parameter "Allow Calls to be picked up from Line Group  Members" controls this behavior. When this service parameter is set to  False (the default), when line group members are included as part of a  call pickup group, calls alerting in the line group members cannot be  picked up from other call pickup group members. This is the same  behavior as in Cisco Unified Communications Manager releases before this  service parameter got added.

When the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, any call pickup group configuration at the hunt  pilot gets ignored. Alerting calls at the hunt list will neither get  notified for pick up to the hunt pilot's call pickup group, nor will  those calls get picked up. When the service parameter "Allow Calls to be  picked up from Line Group Members" is set to False, any call pickup  group configuration at the line group members gets ignored.

Figure 6-9and  Figure 6-10 provide examples of the effects of this configuration.

Figure 6-9     Using Call Pickup Features with Hunt Lists Example 1

In Figure 6-9,  when the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, calls alerting at Phone 3002 or Phone 3003  cannot get picked up even though Hunt Pilot (2000) is in Pickup Group1.  If the service parameter is set to False, calls alerting at 3001, 3002,  3003 or 3004 can get picked up from members associated with Pickup Group  1.

When the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, if both hunt pilot and line group members are  included in a call pickup group, only line group members' call pickup  group will be notified of calls available for pick up. Also calls  alerting in the line group members can be picked up by lines associated  with the same call pickup group as the line group members.

Figure 6-10     Using Call Pickup Features with Hunt Lists Example 2

In Figure 6-10,  when the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, calls alerting at Phone 3001 or Phone 3002 get  notified to all of the members associated with Pickup Group 1: 3001,  3002 and 4001. If the service parameter is set to False, calls alerting  at 3001, 3002, 3003 or 3004 get notified to 3003, 3004 and 4002.

When the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, calls alerting at the line group members will  be notified for pickup. But the pickup notification timer gets reset  every time the call moves from one member to another. This results in  multiple pickup notifications (to corresponding pickup group members)  for the same call as it moves from one line group member to another.  This notification gets provided if the "old" and "new" alerting line  group member is in the same or different call pickup group. Call pickup  notifications include the caller and the line group member information.

When the service parameter "Allow Calls to be picked up from Line Group  Members" is set to True, the longest alerting call gets determined by  the amount of time a call has been alerting in one specific call pickup  group. If the call moves to another line group member that is in another  call pickup group, the longest alerting timer gets reset. Also, if the  call moves to another line group member that is not in any call pickup  group, the longest alerting timer is reset.

Broadcast call distribution algorithm is not supported for calls to be  picked up from line group members when the "Allow Calls to be picked up  from Line Group Members" is enabled.

Using Call Pickup Features with Partitions to Restrict Access

You can restrict access to call pickup groups by assigning a partition  to the call pickup group number. When this configuration is used, only  the phones that have a calling search space that includes the partition  with the call pickup group number can participate in that call pickup  group. Make sure that the combination of partition and group number is  unique throughout the system.

If call pickup group numbers are  assigned to a partition, only those phones that can dial numbers in that  partition can use the call pickup group.

If partitions represent tenants in a  multitenant configuration, make sure that the pickup groups are assigned  to the appropriate partition for each tenant.

A multitenant configuration provides an example of using partitions with  call pickup groups. Assign the pickup groups to the appropriate  partition for each tenant, and the group number will not be visible to  other tenants.

With the Directed Call Pickup feature, the calling search space of the  user who requests the Directed Call Pickup feature must contain the  partition of the DN from which the user wants to pick up a call.

Additional Information

See the "Related  Topics" section.

Call Pickup Notification

The Call Pickup Notification feature provides an audio or visual, or  both, notification on Cisco Unified IP Phones when other members of a  pickup group receive a call. Call Pickup Notification gets configured in  three configuration windows for three types of settings: system, call  pickup group, DN/phone.

Service Parameters Configuration—The  type of audio notification (beep or ring) to be heard when a phone is  idle or busy gets set from the Service Parameters Configuration window.  This setting becomes the system default.

Call Pickup Group Configuration—The  type of notification for each call pickup group gets configured from the  Call Pickup Group Configuration window in Cisco Unified Communications  Manager Administration. In addition to configuring the type of  notification, you can configure the time, in seconds, to delay the audio  and visual alerts after the call comes into that group. This allows the  original called party a chance to pick up the call prior to the audio  and/or visual alert being sent to the pickup group. See the "Call Pickup Group  Configuration Settings" section.

To configure whether the notification  will be audio or visual, or both, use the configuration settings in the  Call Pickup Group Notification Settings section of the Call Pickup Group  Configuration window. The notification gets sent only to the primary  line of a device.

To configure the visual notification on  the Call Pickup Group Configuration window, use the configuration  settings in the Call Information Display For Call Pickup Group  Notification section. This setting allows the administrator to have  detailed calling party and/or called party information in the  notification message. The display will contain the name of  calling/called party if available. If not, the number will display. The  visual notification comprises a message on the phone status line.

Directory Number Configuration—This  window provides fields where you can configure the audio alert setting  for each phone. Configure the type of audio alert for phones by using  the Pickup Audio Alert Setting. This lets users configure the type of  audio alert to be provided when phone is idle or has an active call. See  "Directory Number  Configuration Settings" in the Cisco  Unified Communications Manager Administration Guide.

Keep in mind that call pickup notification can get sent to the other  members of a pickup group only when a member of the pickup group  receives an incoming call.

Additional Information

See the "Related  Topics" section.

System Requirements for Call Pickup

To operate, call pickup requires the following software and hardware  components:

Cisco Unified Communications Manager

Table 6-5 lists the supported Cisco Unified IP Phones

                             

Table 6-5     Cisco Unified IP Phones That Support Call Pickup 

Cisco Unified IP Phone Model
Call Pickup Feature
Softkey
Button

Cisco Unified IP Phone 6900 Series (except 6901)

Cisco Unified IP Phone 6911 does not support softkeys; the system  administrator configures a feature number for Call Pickup, and the user  presses the feature key and then dials the call pickup feature number.

Call Pickup

Group Pickup

Other Pickup

Directed Call Pickup

X

X

Cisco Unified IP Phone 7900 Series

Call Pickup

Group Pickup

Other Pickup

Directed Call Pickup

X

Cisco Unified IP Phone 8900 Series

Call Pickup

Group Pickup

Other Pickup

Directed Call Pickup

X

Cisco Unified IP Phone 9900 Series

Call Pickup

Group Pickup

Other Pickup

Directed Call Pickup

X


For more information about Cisco Unified IP Phones and Call Pickup, see  the phone user guides at the following URLs:

http://www.cisco.com/en/US/partner/products/ps10326/products_user_guide_list.html

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_user_guide_list.html

http://www.cisco.com/en/US/partner/products/ps10451/products_user_guide_list.html

http://www.cisco.com/en/US/partner/products/ps10453/products_user_guide_list.html


Note The administrator must add the  Other Pickup (OPickUp) softkey to the softkey templates. Configure Call  Pickup, Group Call Pickup, Other Pickup, and Directed Call Pickup on the  phone button template by using the programmable line key feature (see "Programmable Line  Keys" in the Cisco Unified  Communications Manager System Guide).


Additional Information

See the "Related  Topics" section.

Interactions and Restrictions

The following sections describe the interactions and restrictions for  call pickup:

Interactions

Restrictions

Additional Information

See the "Related  Topics" section.

Interactions

The following sections describe how call pickup interacts with Cisco  Unified Communications Manager applications and call processing:

Route  Plan Report

Calling  Search Space and Partitions

Time  of Day

Call  Accounting

Dependency  Records

Route Plan Report

The route plan report displays the patterns and DNs that are configured  in Cisco Unified Communications Manager. Use the route plan report to  look for overlapping patterns and DNs before assigning a DN to call  pickup group. See the Route Plan Report chapter in the Cisco Unified Communications  Manager Administration Guide.

Calling Search Space and Partitions

Assign a partition to the Call Pickup Group number to limit call pickup  access to users on the basis of the device calling search space. See "Calling Search Space  Configuration" and "Partition  Configuration" in the Cisco Unified  Communications Manager Administration Guide.

Time of Day

To pick up calls from a group that is associated with your own group,  you must configure the calling search space, partition, and the Time of  Day (TOD) parameter for members in the associated group to be active and  able to accept calls within the same time period as your own group. TOD  associates a time stamp to the calling search space and partition.

For example, a partition, ABC, remains active between 9 am to 5 pm. A  calling search space, cssABC, contains partition ABC. A pickup group,  pickABC contains phone 1 and phone 2. Phone 1 and phone 2 reside in the  same calling search space, cssABC. If phone 1 rings at 5:30 pm and phone  2 tries to pick up the call, this attempt fails because the partition  is not active after 5 pm. If phone 1 rings at 9:30 am, phone 2 can pick  up the call.

Call Accounting

Call pickup features interact with call accounting.

When a call pickup occurs via auto call  pickup, the system generates two call detail records (CDRs). One CDR  applies to the original call that is cleared, and another CDR applies to  the requesting call that is connected.

When a call pickup occurs via non-auto  call pickup, the system generates one call detail record, which applies  to the requesting call that is connected.

A CDR search returns all CDRs that  match a specific time range and other search criteria as specified. If  users are interested in the type of call that is associated with a  particular CDR, the search result displays a call type field that  indicates whether the call is a pickup call.

Dependency Records

If you need to find devices to which a specific call pickup number is  assigned, click the Dependency Records link that the Cisco Unified  Communications Manager Administration Call Pickup Group Configuration  window provides. The Dependency Records Summary window displays  information about devices that are using the call pickup number.

If a pickup group is associated with other pickup groups, the dependency  record of the pickup group shows the association information. For  example, if pickup group A is associated with pickup group B and pickup  group C, the dependency record of pickup group A shows the information  on the association of pickup group A to pickup groups B and C.

To find out more information about the devices, click the device, and  the Dependency Records Details window displays. If the dependency  records are not enabled for the system, the dependency records summary  window displays a message.

For more information about Dependency Records, see "Accessing Dependency  Records" in the Cisco Unified  Communications Manager Administration Guide.

Additional Information

See the "Related  Topics" section.

Restrictions

The following restrictions apply to call pickup group:

Although different lines on a phone can  be assigned to different call pickup groups, Cisco does not recommend  this setup because it can be confusing to users.

You cannot delete a call pickup group  number when it is assigned to a line or DN. To determine which lines are  using the call pickup group number, use Dependency Records. To delete a  call pickup group number, reassign a new call pickup group number to  each line or DN.

When you update a call pickup group  number, Cisco Unified Communications Manager automatically updates all  directory numbers that are assigned to that call pickup group.

The system does not support call pickup  notification, audio, and visual alert on Cisco Unified IP Phones 7940  and 7960 that are running SIP.

Call pickup notification, audio, and  visual alert only supports licensed, third-party phones that are running  SIP.

Users cannot pick up calls to a DN that  belongs to a line group by using the Directed Call Pickup feature.

If a device belongs to a hunt list and  the device rings due to a call that was made by calling the hunt pilot  number, users cannot use the Directed Call Pickup feature to pick up  such a call.

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