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Silver

Force Authorization Code URGENT

Hello Guys,

I don't know what happend but since this morning we need to dial twice the FAC in order to dial long distance and for some people even if we dial twice is not working. The message says the code is no valide. I verified the codes and they are all valide. Could someone please help?

Thanks,

MK

2 REPLIES
Green

Re: Force Authorization Code URGENT

Which is the CCM version?

How many servers?

All codes?

Are you inserting the FAC with BAT in a daily basis?

If a you delete a code that is failing and re-add it, same thing?

Silver

Re: Force Authorization Code URGENT

It was an issue with the provider and has been resolved. They had applied the long distance codes that the customer was using with their old PBX. Once the provider removed the code in their end, everything started to work. But thanks anyway Gonzalo, I appreciate your reply and am going to rate it.

Cheers,

MK

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