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Force Resync of Users between CUCM & CUPS

On my CUPS server, I've got some users who were deleted from CUCM, but the deletion has not propagated to CUPS.

  • There's no "Delete" function for a user in CUPS admin.
  • I tried a SQL DELETE at the CLI, but that failed.
  • I re-created it on CUCM and then re-deleted it, but the re-created one didn't even sync any details (Probably because the PKIDs were different)
  • I manually re-created the user in CUCM with the same PKID as CUPS. I then deleted this from CUCM, but it still didn't delete from CUPS.
  • I've tried rebooting the CUPS server.

None of the above worked

How can I force CUPS to re-sync its list of users from CUCM? (This is on CUPS/CUCM 9.1)

 

Thanks,

 

GTG

Please rate all helpful posts.
2 REPLIES

Hi GordonDo you mean end user

Hi Gordon

Do you mean end user listed on End User page of both CUCM and Presence.

If yes try to go to System --> CUCM Publisher on CUPS Admin Page and see if there all is ok.

The propagation should be immediate.

 

Let me know

 

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

That's showing fine. And if I

That's showing fine. And if I edit the properties of a valid user, they all sync fine too. It's just a couple of users who shouldn't exist in CUPS (because they no longer exist in CUCM) that just wont go away...

 

GTG

Please rate all helpful posts.
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