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Force Resync of Users between CUCM & CUPS

On my CUPS server, I've got some users who were deleted from CUCM, but the deletion has not propagated to CUPS.

  • There's no "Delete" function for a user in CUPS admin.
  • I tried a SQL DELETE at the CLI, but that failed.
  • I re-created it on CUCM and then re-deleted it, but the re-created one didn't even sync any details (Probably because the PKIDs were different)
  • I manually re-created the user in CUCM with the same PKID as CUPS. I then deleted this from CUCM, but it still didn't delete from CUPS.
  • I've tried rebooting the CUPS server.

None of the above worked

How can I force CUPS to re-sync its list of users from CUCM? (This is on CUPS/CUCM 9.1)





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Hi GordonDo you mean end user

Hi Gordon

Do you mean end user listed on End User page of both CUCM and Presence.

If yes try to go to System --> CUCM Publisher on CUPS Admin Page and see if there all is ok.

The propagation should be immediate.


Let me know




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That's showing fine. And if I

That's showing fine. And if I edit the properties of a valid user, they all sync fine too. It's just a couple of users who shouldn't exist in CUPS (because they no longer exist in CUCM) that just wont go away...



Please rate all helpful posts.