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Forcing Wait Time

We currently use Cisco Unity Express 4.0. Can we force callers to wait in queue for an allotted amount of time even though agents (or lesser skilled agents) may be available? How can we do that? With the Script Editor?

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Hall of Fame Super Gold

Re: Forcing Wait Time

CUE does not provide any "out of the box" call queuing capability.

You would have to write your own using the script editor, however that is not a trivial task at all.

If you're using CME, you use B-ACD/AA for call queuing. Actually I think that would work for CM also.

New Member

Re: Forcing Wait Time

Can you elaborate? Or can you think of another "work around" solution? I appreciate your thoughts.

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