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paa
New Member

Forwad call back to originator if transfer to target phone fail (noan)

Hi!

I have a problem. Phone-A transfer a call to Phone-B, Phone-B no answer. How can I configure CCM 6.0 to transfer call back to Phone-A if Phone-B no answer? In CCME this feature work - any noan call forward back to originator if nobody aswer on transfered phone.

4 REPLIES
Green

Re: Forwad call back to originator if transfer to target phone f

We have Callback feature, which will notify when Phone B is active again.

You may be doing a Blind transfer. You need to do consult one as of now we dont have that feature in CCM :(

You can configure CFNA internal to a main extension not sure if that helps

Cheers

paa
New Member

Re: Forwad call back to originator if transfer to target phone f

Thanks! I open TAC, hope they find that feature =)

New Member

Re: Forwad call back to originator if transfer to target phone f

Have you found the decision?

Cisco Employee

Re: Forwad call back to originator if transfer to target phone f

CUCM doesn't have this feature.

Transfer reversal is only available using the CUxAC products.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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