forward all configuration on CUCM without a phone

[tachyon05]

I need to configure CUCM such that all incoming calls to a particular DID will be forwarded to an outside # (like an 800 #).  There is no physical phone for this DID.  I have been trying to do this with 2 different methods.  First using a "directory number" approach and second method using "translation pattern" - both with the outside # configured under the forward all boxes.  However, both methods doesn't appear to be working.  Callers will hear 4 rings and 3 fast beeps and the call terminates. 

How should I configure this?

[Manish Gogna]

Hi,

Is there a route pattern with # to match the forward to destination?

Manish

[tachyon05]

there is a long distance route pattern 9.1[2-9]XX[2-9]XXXXXX (which covers the destination).  I can also call this destination directly from any phone.

[Jaime Valencia]

Easiest method is the TP, just make sure you're using the right CSS that allows you to reach the RP for the call.

[tachyon05]

There is no "#" in the destination.  and the long distance CSS does include the long distance RP. 

Assuming all incoming calls to extension 1111 (full number is 222-111-1111)should forward to (800) 888-8888, and my cell phone is (222) 222-2222.  I see the following on the CUBE routers when I place the call.

Immediately after I place the call -

CUBE#sh call active voice compact

 <callID>  A/O FAX T<sec> Codec       type        Peer Address       IP R<ip>:<udp>
Total call-legs: 4
    175314 ANS     T0     g711ulaw    VOIP        P2222222222   172.30.202.164:19058
    175315 ORG     T0     g711ulaw    VOIP        P2221111111          0.0.0.0:0    
    175316 ANS     T0     g711ulaw    VOIP        P912222222222          0.0.0.0:0    
    175317 ORG     T0     g711ulaw    VOIP        P18008888888          0.0.0.0:0   

There is a 8 or 9 sec of no sound/ring after the call is place, after I hear the 1st ring, CUBE shows the following -

CUBE#sh call active voice compact
 <callID>  A/O FAX T<sec> Codec       type        Peer Address       IP R<ip>:<udp>
Total call-legs: 4
    175320 ANS     T0     g711ulaw    VOIP        P912222222222          0.0.0.0:0    
    175321 ORG     T0     g711ulaw    VOIP        P18008888888          0.0.0.0:0   

[Manish Gogna]

You need a route pattern ending with '#' because the destination that you are forwarding to contains a '#' at the end. Configure a route pattern with # at the end and see if it works.

Manish

[Manish Gogna]

If you mean to say that the forward destination does not contain a #, then basically you need to ensure that the forwarding css has access to the partition of this route pattern. If the call still fails, get the details callmanager traces for a failed call.

Manish

[j.huizinga]

This is possible, you can forward a DID to another external number.

Just check CSS/PAR Codec's etc. I have done this several times, even for UCCX where a call is diverted to an external call center when people are waiting X minutes in the queue.

JH