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Community Member

forward calls using a dummy extension

Hi,

Is it possible to forward all calls to a certain extension to an external number, without acutally assigning the extension to any phone ?

Regards,

Radhesh

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3 REPLIES
Hall of Fame Super Red

Re: forward calls using a dummy extension

Hi Radesh,

Yes, you can use a CTI-RP (CTI Route Point) for this type of

setup. We do this for "Virtual" forwarding and users without any

physical device

Cheers!

Rob

Community Member

Re: forward calls using a dummy extension

Thanks Rob,

Have tried configuring a CTI route point, didnt work, . the extension was mapped to the route point alright. But the route point status is unkown. (not registered)

can you give me some tips with the route point config.

Regards,

Radhesh

Hall of Fame Super Red

Re: forward calls using a dummy extension

Hi Radesh,

The CTI-RP will not be registered (that is OK

On the DN config page for the new CTI-RP did you enter the

desired Forwarding destination (with access code (like 9)) under

Call Forward All?? It would need to have an appropriate CSS

(Calling Search Space) for Call Forward All as well.

Cheers!

Rob

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