DN 5850 is a published number, which takes the first call.
For this DN Forward busy is to Hunt Pilot 1792
Forward No Answer is to Hunt Pilot 1792
Hunt Pilot 1792 has Forward Hunt No Answer set to VoiceMail Pilot
Forward Hunt Busy set to VoiceMail Pilot
In Unity 5850 is the mailbox owner, 1792 is an Alternate Extension
Using RTMT to monitor voicemail ports, I can see that when a call placed to 5850 goes to voicemail because all extensions in the linie group are busy or not answered, the reason is always FwdUnconditional
Unless I'm reading this wrong I think his problem is not that he's not reaching CUC or the mailbox/call handler he wants. But that the forwarding reason is not being sent as forward busy so that he reaches the busy greeting, instead he's receiving a FW unconditional on CUC and reaching the std greeting.
The message selected in Unity when forwarded from any of the Line Group numbers is determined by the status of the called number (5850). It doesn't matter whether there are no members logged in, are busy or not answered, the message played depends on whether the called number was busy or not answered when the call then transferred to the hunt pilot. Basically, I need to have both Busy & Standard messages the same.
In this particular scenario voicemail is normally only used for Out of Hours emergency number outgoing message with optional call transfer
I had already come up with a workaround by using a schedule in Unity to denote Open / Closed so that I can utilise the standard message during the day and divert to OOH procedure at night.
I now have a standard greeting saying all operators are busy, call back or hold and have set the after greeting process to go to a call handler that transfers the call back to the original dialled number ie simple re-queueing.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...