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Forward No Answer bypass IVR

Good afternoon,

My question is how to bypass the IVR. The situation is: if A rings to B, and B rings and it is not picking up, but forwarding on C. And if C does not answer, the call is forwarded to the Call Center, and vice versa A-> C-> B-> Call Center. The problem is that there is a Call Center IVR, but I need to patrol this IVR and got through to an operator.

1 REPLY

Re: Forward No Answer bypass IVR

Then you need to setup call forward on B or C (last device) to operator ext directly.

Sent from Cisco Technical Support iPhone App

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