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Forward Screen stuck on 9971 Cisco Phone

Dear NetPro gurus,

One of my customers have recently bought a brand new Cisco CallManager 8.0.  They have also purchased a large number of Cisco 9971 phones.

The call flow is as follows:

PSTN mobile --> DN 753 --> Receptionist phone

Remark:
1) PSTN Mobile - E164 number 69001234
2) 1st IP Phone - DN 753
3) Receptionist Phone - DN 308
4) For 1st IP Phone with extn 753, for Call Forward Busy & Call Forward No Answer, it will forward the call to Receptionist Phone (DN 308).

What the customer wants is that whenever the PSTN Mobile calls 1st IP Phone, if this 1st IP Phone is CFB or CFNA, it will forward the call to Receptionist phone.  But on the Receptionist phone, instead of showing the inbound Caller ID of the original caller which is the mobile phone (69001234), it should shows where the call is 'forwarded from', for instance, 753.


The customer did this by setting 'Redirected Number' and untick the 'Dialed number' on all lines, which does work and does show 'Forward for 753' on the Receptionist phone.  However, the problem is that for the Receptionist phone, even when the call is terminated, the Receptionist phone's LED still shows 'Forard for 753' which is blocking the view on the LCD screen of the Receptionsit phone.  And it stuck on the screen for hours until we force the Receptionist phone to reset by un-plugging the network cable.

Is this a bug or did the customer mis-configured anything??

Cheers,
Hunt

3 REPLIES
Hall of Fame Super Red

Re: Forward Screen stuck on 9971 Cisco Phone

Hi Hunt,

It could be related to this bug;

CSCsz89579 Bug Details Bug #67 of 71 | < Previous | Next >

Redirected Number is not displayed during Callforward case on RT phone
Symptom:
Redirected Number is not displayed during Callforward case on RT phone
Conditions:
When We enable the following options in CCM during call forward case for RT phones (9971,9951), When the forwarded call is received by the 9971,9951 phones, the redirected number, caller number, Dialed number is not displayed. Instead it displays only the caller number.
When we enable the redirected number it should display the forwarded number during the ringing phase Of RT phones. In other IP phones (7961,7975) its working fine.
Because of this there is no indication for the user to know whether call is forwarded by some other User during the ringing phase itself.
Workaround:
none
StatusStatus
Open             

Severity Severity
6 - enhancement

Last Modified Last Modified
In Last 3 Days        

Product Product
Cisco Unified IP Phones 9900 Series         

Technology Technology


1st Found-In 1st Found-in
9.0(0)
8.0(2.97031.3)       
           
Fixed-In Fixed-in
9.1(0)MN0.160

Cheers!

Rob

New Member

Re: Forward Screen stuck on 9971 Cisco Phone

Hi Rob,

Thanks so much for your reply.

Where may I be able to download that maintenance release phone load '9.1(0)MN0.160'?

Cheers,

Hunt

Hall of Fame Super Red

Re: Forward Screen stuck on 9971 Cisco Phone

Hi Hunt,

You'll need to open a TAC case and they should be able to make this available

for you via "special downloads" section

Cheers!

Rob

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