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New Member

Forward second line by using only ip phone


I got a phone with 2 lines.

If I forward all calls, it applies only to the first primary line.

Is it possible to apply it to secondary line only with an access to the ip phone without to go onto the Ccm's configuration ?

Thank you for your help.

Hall of Fame Super Red

Re: Forward second line by using only ip phone

Hi Denis,

This is a problem all of us have tried to overcome at one point or another.Currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This is still outstanding:(

Hope this helps!


New Member

Re: Forward second line by using only ip phone

Thanks you very much for your answer.

Hall of Fame Super Gold

Re: Forward second line by using only ip phone

No problem in doing that on CCME. Just press the desired line button before the call forward one.

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