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New Member

Forwarded Lines/Unity

We have a hunt group/line (helpdesk) set up to Broadcast to a number of cisco telephones.  On RNA/all Busy it use to drop out to a Unity mailbox (helpdesk greeting). 

We'd like to be able to redirect after hours callers to an On-Call mailbox (on call greetings), but to manually control the forwarding.  So, On RNA/all busy, we now drop out of the Hunt to an extension 3450 (phyically on a 6921), which is an alternate extension on the original helpdesk mailbox.  Works well.  However, we'd like to CFwdALL 3450 to the On-call extension and have the on-call unity mailbox answer.  I know the forwarding works, however once it hits Unity, it reverts back to the Helpdesk mailbox (and greeting).

Anyway to get it over the on-call mailbox when the line is forwarded to the oncall line?

  • IP Telephony
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Forwarded Lines/Unity

Hi,

You could try creating a voicemail profile with a MASK of the On-Call mailbox number

Put the new profile on the line of 3450.

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Forwarded Lines/Unity

Hi Alex,

Sorry for the delay on this update.

The MASK didn't work and I eventually contacted CISCO TAC.  There is a parameter in Unity that would allow using the last "redirected" number for routing incoming call which would have solve this problem, however it's a system change and it would have messed up all the other routing.  In the end, it was simplier and I believe better to have an alternate greeting with user options to route the after hours call. \\

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